Business Analyst

We are seeking a Business Analyst to partner with business and technology teams to drive process improvements, support system enhancements, and deliver data-driven insights. This role also plays a key part in managing ticket-driven support activities and ensuring timely issue resolution. Key Responsibilities Gather, document, and translate business requirements into functional solutions Analyze current processes and recommend improvements to increase efficiency and accuracy Manage and support ticket queues (e.g., SysAid), including triage, prioritization, and resolution Troubleshoot issues, perform root cause analysis, and coordinate with technical teams Monitor ticket trends and recommend long-term improvements Analyze data and develop reports or dashboards to support decision-making Participate in testing (UAT) and support system implementations and enhancements Maintain clear documentation, including SOPs and knowledge base articles Collaborate effectively with Finance, IT, and Operations teams Required Skills ERP Knowledge: Working knowledge of Oracle Fusion Cloud ERP financial modules (GL, AP, AR, Billing, Asset Management, Procurement), Oracle Transactional Business Intelligence (OTBI) and Oracle Integration Cloud (OIC) a plus. Data Analysis: Proven ability to transform complex datasets into strategic business insights and comprehensive reports. Process Improvement: Demonstrated track record of process improvement through innovation and creativity while ensuring standardization and audit governance. Communication: Strong verbal and written communication skills, with the ability to convey complex solutions to a wide audience. Adaptability and Collaboration: Positive, proactive, and self‑motivated, with proven ability to work across multi‑functional teams in a technical, fast‑paced environment with upstream and downstream impacts and stakeholders. Customer Focus: Ability to respond to customer requirements with timely and effective technical solutions. Qualifications Industry‑Specific Experience: Experience working in the Insurance Industry. Educational Background: A bachelor’s degree or accountancy qualification. Technical Understanding: Proficiency with Microsoft SQL, Microsoft Power BI, and advanced Excel capabilities, including pivot tables, complex formulas, and VBA macros. Experience with ticketing systems (SysAid, ServiceNow, Jira, etc.) #J-18808-Ljbffr