Customer Service Representative

About the Company - ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. The safety and health of our team is our top priority. ProAmpac has taken great steps to provide all personal protective equipment and sanitizing supplies to create a safe and healthy work environment for you.

Company Perks

• Recognition & bonuses for being a valued and reliable team member
• Advancement Opportunities, a place to build your future
• Multiple Bonus Programs (Attendance, Safety, and Referral)
• Gas Stipend for those who drive more than 20 miles one way

Outstanding Benefits

• Competitive wages, shift premiums, promotions from within
• 11 paid holidays
• Excellent PTO (Vacation and Personal Time) – Available after 60-days
• Full Benefits including Medical| Dental | Vision |Disability Insurance
• 401k
• Wellness program that gives back money for leading a healthy lifestyle

Schedule: Hybrid - Monday - Friday hours between 8:00am - 4:30pm / MUST be willing to do overtime. Training will be on-site for the first 45 to 60 days.

Salary: $25.00/hr - $29.00/hr (pending experience)

The Role:

To be successful in this role, candidates should have previous experience working in a manufacturing, production, or industrial setting. Experience limited to customer service or call center environments is unlikely to meet the requirements of the position.

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• Other duties as assigned.

Qualifications, Education and Experience

• HS/GED required; AS preferred
• 2-4 years' experience in manufacturing, production, or industrial setting required.
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously, establishing priorities to meet deadlines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

" Notice: This position is subject to both preemployment and post-employment (random) drug testing. Additionally, we will conduct drug and alcohol testing in cases of reasonable suspicion and post-accident as deemed necessary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.