Parts Counterperson Concord Chevrolet

PARTS COUNTER WHOLESALE / GM PARTS

Concord Chevrolet is looking for an experienced and motivated Parts Counter professional to join our Parts Department. The ideal candidate will have strong wholesale parts experience GM/Chevrolet dealership knowledge and the ability to provide exceptional service to wholesale customers retail customers and internal technicians.

WHO WE ARE

At Concord Chevrolet we strive to make every customer a customer for life. We believe that happy employees create happy customers and we value individuals who are motivated dependable and committed to doing their best every day.

Every employee at Concord Chevrolet plays an important role in our success. We are always looking for smart engaging creative and dynamic individuals who want to be part of a team where their contributions matter.

Our goal is to exceed our customers expectations every time they visit our dealership. To accomplish this we invest in our employees through ongoing training professional development career advancement and opportunities for growth.

WHAT WE OFFER

Medical Dental and Vision Insurance
401(k) Savings Plan
Paid Vacation
Paid Company Holidays
Company Outings and Activities
Ongoing Professional Development and Training
Employee Discounts
Family-Friendly and Inclusive Culture
Career Growth and Internal Promotion Opportunities
Competitive Compensation Plans

KEY RESPONSIBILITIES

Handle wholesale parts sales and develop strong long-term relationships with independent repair shops and wholesale accounts.
Provide professional and responsive customer service by phone email and in person.
Assist retail customers and internal technicians with parts identification availability and pricing.
Identify and sell the correct GM/OE parts using VINs part numbers diagrams catalogs and dealership systems.
Process wholesale retail special-order and internal parts requests accurately and efficiently.
Prepare and process parts orders invoices credits returns exchanges and warranty-related transactions.
Monitor special orders backorders and parts availability and communicate updates to customers.
Maintain accurate customer account information pricing discounts and wholesale account details.
Verify part numbers quantities pricing availability and application before completing orders.
Work closely with the Service Department and technicians to ensure required parts are available when needed.
Coordinate with Wholesale Parts Drivers and Shipping/Receiving to ensure orders are accurately processed packaged and delivered.
Assist with wholesale deliveries pickups customer requests and daily wholesale operations.
Maintain strong knowledge of GM/Chevrolet parts accessories applications and OE procedures.
Assist with inventory control special orders returns and other daily Parts Department operations.
Follow dealership policies and procedures regarding parts sales credits returns documentation and customer accounts.
Maintain a clean organized and efficient parts counter and work area.
Perform additional Parts Department duties as assigned by management.

QUALIFICATIONS

Previous automotive parts counter experience required.
Strong wholesale parts experience preferred.
GM/Chevrolet dealership experience strongly preferred.
Working knowledge of GM/OE parts and parts catalogs.
Experience working with independent repair shops and wholesale accounts.
Strong computer skills and experience using dealership systems.
Ability to accurately identify parts using VINs part numbers diagrams and electronic catalogs.
Excellent communication customer service and problem-solving skills.
Ability to multitask and remain organized in a fast-paced dealership environment.
Strong attention to detail and accuracy.
Valid drivers license and clean driving record.
Professional dependable organized and team-oriented attitude.

PREFERRED EXPERIENCE

GM/Chevrolet Dealership Experience
Wholesale Parts Sales
GM Parts Catalog
RepairLink
OEConnection / Parts Workbench
Tekion
CDK or Other Dealership DMS
Wholesale Account Management
Independent Repair Shop Relationships
GM Parts and Accessories

COMPENSATION

Competitive compensation based on experience and qualifications. Starting pay $26 per hour.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.