Internal IT Administrator - ComTec Solutions - Rochester, New York, United States

Full-time

Description

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.

The position ensures reliable, secure day-to-day IT operations.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

1. INTERNAL IT OPERATIONS

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.


• Manage user lifecycle (onboarding/offboarding, permissions, account administration).


• Deploy and support laptops, desktops, mobile devices, and peripherals.


• Perform patching, upgrades, refresh cycles, and routine system maintenance.


• Monitor system performance, security, and backups.


• Maintain accurate documentation of configurations and procedures.


• Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

• Serve as primary internal IT support resource (Tier 1–3).


• Manage ticket intake, resolution, documentation, and escalation.


• Provide professional support to employees at all levels.


• Identify and reduce recurring technical issues.


• Provide occasional after-hours support as needed.

3. SUCCESS MEASURES

• Stable and secure internal IT environment


• Timely issue resolution and high employee satisfaction


• Reduction in recurring support issues


• Successful rollout and adoption of new technologies


• Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:

• Adhere to departmental policies for reporting and managing requests and change control


• Maintain daily timesheet and expense report entries and submit them accurately and timely


• Other duties as required

Requirements

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

• Microsoft Windows Server


• Microsoft Active Directory (AD, DNS, Group Policy)


• Microsoft 365 & Exchange


• Microsoft Intune


• Windows Desktop OS


• VPN and remote access solutions


• Endpoint security platforms


• Backup and disaster recovery systems


• Wi-Fi and LAN networking fundamentals


• HP and Dell hardware environments


• Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

• Strong technical troubleshooting skills


• Organized and process-oriented


• Clear communicator


• Strategic thinker with hands-on execution ability


• Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:

Qualifications

• 3–5+ years of progressive IT experience


• Strong systems administration background


• Experience supporting Microsoft 365 and Windows environments


• Experience implementing or evaluating new technologies preferred


• Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

• Primarily office-based work using standard computer equipment


• Ability to remain calm and effective during time-sensitive situations


• Occasional evening or weekend work as needed


• Valid driver’s license and reliable transportation

Salary Description

43,000 - 75,000