Help Desk Specialist

Help Desk Specialist | Hanscom AFB, Massachusetts, United States Help Desk Specialist - SECRET Clearance Location: Hanscom AFB, MA | Duration: 6 months | Pay Rate: $36.00 - $37.50/hr (W2) About the Role Join a vital IT support team at Hanscom Air Force Base as a Help Desk Specialist. Utilize your technical expertise to deliver exceptional phone and in-person support to users, assisting with essential systems and contract-based applications. This is a unique opportunity to contribute to mission-critical operations in a secure and collaborative environment. Responsibilities - Provide responsive technical support for email, directories, standard Windows desktop applications, and custom contract applications. - Troubleshoot and resolve user issues both over the phone and face-to-face. - Document user interactions and problem resolutions for continuous improvement. - Maintain user satisfaction through professional communication and technical knowledge. - Ensure all security protocols and procedures are followed in a classified environment. Required Skills and Experience - Active SECRET clearance. - IAT-2 certification. - Minimum 5 years' experience in help desk or technical support roles. - High School diploma or equivalent. - Proficient in troubleshooting Windows desktop environments and standard applications. - Strong communication and problem-solving skills. Preferred Skills - Experience supporting government or DoD users. - Familiarity with contract-specific application support. - Advanced knowledge of user directory management. Benefits - Comprehensive healthcare coverage. - 401K with employer contribution. - Paid time off (PTO). - Weekly pay cycle. - Opportunity to enhance your IT credentials within a secure government setting. How to Apply If you're ready to advance your help desk career and make an impact at Hanscom AFB, submit your updated resume today.