Vice President, Law Firm Professional Services

Vice President, Law Firm Professional Services

About the Company

Leading provider of a legal management software solution

Industry
Internet

Type
Privately Held, VC-backed

Founded
2016

Employees
201-500

Funding
$51-$75 million

Categories

• Technology
• Information Technology & Services
• Consulting & Professional Services
• Internet
• Legal
• Legal Tech
• Marketing
• Software

Specialties

• legaltech
• legal technology
• legal operations
• practice management
• law software
• matter management
• case management
• intake management
• plaintiff
• corporate legal
• insurance defense
• insurance carriers
• ssd
• government
• immigration
• legal document management
• legal billing
• claims litigation
• and in-house legal

Business Classifications

• SAAS
• B2B
• Enterprise

About the Role

The Company is seeking a Vice President of Law Firm Professional Services to lead customer implementation delivery and make AI-enabled services a driver of growth. The role will define and improve implementation practices across discovery, solution design, data migration, configuration, testing, training, and customer engagement, while developing reusable tools and ensuring teams are prepared for new capabilities. The Vice President will build and manage a certified implementation partner network, lead an internal delivery organization, and oversee service capacity, delivery quality, executive escalations, and the services P&L. The role will also establish an AI center of excellence, deploying tailored autonomous agents for customers and using client feedback to inform future solutions. Candidates should have 12 or more years of B2B SaaS professional services experience, including at least five years leading a multi-team delivery organization at the VP or SVP level. A record of using AI to improve implementation speed and cost, leading customer AI deployments with measurable adoption and returns, and owning a services P&L is required. Experience with capacity planning and building or scaling a systems integration partner ecosystem is also important. Strong executive communication, coaching, and leadership skills are essential, along with the ability to manage complex customer engagements and drive measurable outcomes. Experience with vertical SaaS, complex systems of record, Salesforce, or legal technology is advantageous.

Hiring Manager Title
CEO

Functions

• Operations