Mobile Associate - Retail Sales

Job Overview Supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Perform other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required). 6 months of customer service and/or sales experience in a retail environment (Preferred). Knowledge, Skills and Abilities Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required). Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required). Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required). Effective at balancing customer needs and performance goals. (Required). Other Requirements At least 18 years of age. Legally authorized to work in the United States. Travel, DOT and Safety Travel Required: No. DOT Regulated Position: No. Safety Sensitive Position: No. Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T‑Mobile are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Employees also receive an annual stock grant. Benefits Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plans, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, child‑care subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary coverage, mobile service and home internet discounts, pet insurance, and commuter and transit programs. For more details, visit Equal Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodations for Disabilities To request reasonable accommodation, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr Dormont Manufacturing Co