Manager, Business Operations

Our Mission As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) Day to Day In this role, you’ll set team goals, quality standards, and operating rhythms, ensuring accountability for performance and outcomes. You’ll translate business strategy into clear plans and drive execution of technical and operational initiatives within your team’s scope. You’ll guide, develop, and coach individual contributors, setting expectations, reinforcing high standards, and fostering an inclusive, high-performing culture. Serving as a technical escalation point, you’ll oversee tool development, automation, and quality systems to improve efficiency and scalability. Partnering cross-functionally, you’ll align priorities, communicate impact, and continuously enhance workflows through data, feedback, and experimentation. Responsibilities Measure and report team performance against SLAs/KPIs; course-correct with clear owners, timelines, and accountability. Maintain operational runbooks and technical documentation with accurate version control and audit readiness. Prioritize and manage the backlog using impact, effort, and risk; clearly communicate tradeoffs and timelines to business partners. Ensure test coverage and release readiness in partnership with Development and QA; validate and monitor changes post-release. Proactively identify and mitigate operational risks (capacity, dependencies, security/privacy); manage incident response and drive corrective actions. Manage vendor or partner contributions and forecast resourcing needs, advocating for headcount or tooling investments with data-backed rationale. Skills/Competencies Requires a minimum of 10 years of related experience; or a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience. Technical Execution: HTML/CSS/JS; Python/Java; ETL/SQL; quality measurement systems. Problem Solving: Diagnose escalations; design scalable process and tooling improvements. Cross-Functional Influence: Priority alignment; testing collaboration; impact communication. Automation Leadership: Identify, implement, and scale AI/automation. People Leadership: Coaching ICs; performance management; inclusive culture. Salary Range Transparency Tier 1 - United States of America 98,000 - 146,000 USD per year Tier 2 - United States of America 108,000 - 162,000 USD per year Tier 3 - United States of America 119,000 - 175,000 USD per year Tier 4 - NA Tier 5 - United States of America 136,000 - 204,000 USD per year Salary Range Disclaimer The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region‑specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site ( and recruiters can confirm how location is considered for a specific role. Benefits – Health, Work/Life Harmony, & Wellbeing We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity‑based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year, and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at ! Equal Opportunities and Accommodations Statement Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro‑diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page ( Inclusion & Belonging Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. 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AI Notice Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision‑making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. Reference ID: 47164 #J-18808-Ljbffr