Experienced Automotive Service Advisor - Ocean City, MD

Job Description

Job Description

Experienced Automotive Service Advisor – Ocean City, MD

Join a Growing Automotive Team

We are seeking an experienced and customer-focused Automotive Service Advisor to join our busy service department. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience.

Key Responsibilities

• Greet customers and assess service needs.
• Prepare repair and maintenance estimates.
• Communicate recommendations and repair updates.
• Coordinate with technicians to ensure timely service.
• Manage warranty and service contract claims.
• Resolve customer concerns professionally.
• Maintain high levels of customer satisfaction.

Qualifications

• Prior automotive service advisor or dealership experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Reynolds & Reynolds experience is a plus.
• Bilingual candidates encouraged to apply.

Benefits

We offer competitive pay and a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, paid time off, paid holidays, and a 401(k) retirement plan.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace and consider all qualified applicants for employment based on their skills, experience, and ability to perform the job, consistent with applicable federal, state, and local laws.