Store Supervisor

From the beginning, we’ve wanted Industrial Metal Supply Co. to stand apart - different in how we treat our customers, how we work together, and the results we achieve. These differences are best captured in the 31 "Fundamentals" that form the foundation of our unique culture. We call it The IMS Way .

1. THINK SAFE. WORK SAFE

Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, because we’re all part of the IMS family. Never take shortcuts that compromise your safety or that of your customers or teammates.

2. DO WHAT'S BEST FOR THE CUSTOMER

In all situations, act in the best interests of our customers, even if it’s a little harder or costs a little extra. Put their needs ahead of ours, because there’s no greater way to build a reputation than to do what’s right for others.

3. THINK TEAM FIRST

It’s about us, not any single person. Don’t let your ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co‑worker when that’s what’s required for success. Help each other succeed and remember that your teammates are relying on you to deliver results so that they can do the same.

4. TAKE PRIDE IN YOUR WORK

Have a passion for excellence and take pride in the quality of everything you touch and everything you do. Don’t accept or deliver mediocrity. Good is not good enough. Always ask yourself, "Is this my best work?" Industrial Metal Supply, founded in 1948, is a leading metals distributor with seven locations serving California and Arizona. We are entering an exciting new growth phase as we strive to further expand our brand awareness while enhancing our customer experience. IMS is committed to safety, quality, reliability, and operational excellence across all areas of the business.

POSITION OVERVIEW

Responsible for overseeing the daily operations of an IMS store. Ensures that the highest quality standards and exceptional customer service are maintained and provided at all times. Collaborates with the Manager of Store Operations and Human Resources to train store employees and managers of store operations. Contributes to the maintenance of Company property, the cleanliness and organization of stores, and the products sold within. Performs related work as required.

RESPONSIBILITIES

Make every effort to exceed customers’ expectations, ensuring customers’ complete satisfaction. Develop and maintain an entrepreneurial spirit throughout the store and create manager specials, etc. Assist the Human Resources Department in hiring, training, and developing store employees. Effectively manage the employee development process through mentoring, setting goals and expectations, coaching and counseling as required, and performing employee appraisals and evaluations. Develop and monitor individual employee training plans to continually increase knowledge and experience. Administer employee staffing schedule. Recommend routine and seasonal hours of operations. Assist with the upkeep and preservation of Company assets, including buildings, all equipment, and employee amenities, to include adherence to preventive maintenance guidelines and quality requirements for measuring devices, tools, equipment, and safety. Effectively manage store inventory and product inventory accuracy and report findings to purchasing for resolution. Display and market retail items in a manner that promotes the customer’s attention and interest in Company products, to encourage and improve sales. Keep store products well organized, clearly identified and properly priced. Survey customers to identify potential new products before communicating these ideas to Purchasing, the Manager of Store Operations and the General Manager. Manage the store ordering process, including responding to inquiries, providing quotations, order fulfillment and related tasks. Motivate and coach store employees to create a positive, upbeat atmosphere with the goal of improving the customer experience. Manage the store to meet budget requirements. Set goals and sales targets for individual salespeople. Target profitability through daily and monthly reviews. Establish and maintain criteria for competitively pricing Company goods and services to specific markets. Administer cash, daily balance sheets, cash register records, and bank deposits. Manage the store safety program, with the well‑being of customers and employees in mind. Coach employees on safety protocol, opportunities and any customer or employee accident reporting process. Prioritize the store workflow with respect to receiving goods and services directly or through company transfers, stocking of store items, pulling orders, processing orders, and the delivery of orders. Drive on company business. Maintain customer feedback ratings over the minimum required of 4.7. Work at least one Saturday per month. Perform other duties as required.

LIFE AT IMS

A supportive, inclusive atmosphere on a team that values your contributions. An attractive and competitive compensation package. Opportunities for growth and development via work experience and offerings from our HR/People Resources team and Learning and Development program. Frequent in-office events, lunch and learns, volunteer opportunities, and more. A generous and well‑rounded benefits program featuring Vacation, Sick Leave, comprehensive medical benefits, retirement plans, tuition reimbursement, 401k with company match, and much more. The Company believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth. #J-18808-Ljbffr Industrial Metal Supply