Senior Customer Service Representative

Pre-Operative Plan Representative

1st Shift Core Hours are 7:00am-3:30pm M-F This is NOT a remote position. There is potential for voluntary OT in this role, in some rare instances, mandated OT may be applicable. Demand continues to grow, so there is high overtime need (though infrequent, >55 hour weeks are possible).

The Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following:

• Create cases to be completed using a proprietary case management system.
• Review CT Scans for conformity to Mako Surgical protocol.
• Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output

Additional Job Details: Minimum Requirements: High School Diploma or equivalent. Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above).

Preferred:

• Computer skills: Proficiency in Microsoft Office Suite and knowledge of Adobe Photoshop are considered a plus
• Certifications or related experience in Radiology (CT, X-Ray, MRI)
• Certification in Graphic Design or related field
• College level anatomy course completion
• Demonstrated customer service orientation
• Demonstrated interpersonal and communication skills
• Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment