Personal Services Coordinator (PSC)

Personal Services Coordinator (Mental Health Case Manager)

Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We're seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community. With our ongoing expansion, we're hiring and offering a sign-on bonus!

Program(s) and Location: New Direction, CORE X, CORE Howe (Sacramento, CA) Schedule: Full-time, Non-Exempt, 40 hours per week, Monday - Friday 8:00am-4:30pm (may require working some evenings and weekend schedules) Pay rate: $24.49 – $34.45 hourly depending on years of experience, education, and years of service

About the Position:

The Personal Services Coordinator works as part of multi-disciplinary team to provide and coordinate services and resources for clients in the community. The goal of the Personal Services Coordinator is to provide referrals, crisis intervention, support and encouragement to enable the client to access and use mental health and other services that prevent hospitalization and incarceration, and help the client find and maintain permanent housing and mental stability. This position assists clients with financial matters and entitlement issues in collaboration with Benefits/Employment/Housing specialist, and gives the clients the care and attention needed to enable them to learn better coping skills, independent living skills, and techniques to empower clients with recovery, a sense of responsibility, and independence.

The Personal Services Coordinator is the point of contact for client care and is responsible for ongoing maintenance of chart and services. This role includes coordinating with additional service team member.

Essential Duties & Responsibilities:

• Support individuals with active listening, demonstration of empathy and carry a message of hope and recovery.
• Observe, assess, intervene and refer (within one's scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
• Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development.
• Work with a multi-disciplinary team to provide integrated psychosocial rehabilitative services to clients in the community and their homes, and attend meetings to ensure continuity of care for clients.
• Provide positive public relations, community referrals, information and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.
• Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, EHR forms, HMIS).
• Facilitate planning of social, cultural, educational, supportive and recreational group activities.
• Shop for food and household supplies to meet program or client needs.
• Ensure the office, house, rooms, units and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed.
• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes "Duty to Warn" which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
• Transport clients.
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.
• Regular and predictable attendance required.
• Use motivational interviewing, trauma-informed care, and harm-reduction practices

Qualifications:

• Ability to work with individuals who have a mental health diagnosis. Experience is highly desirable
• Experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable
• Lived experience as a mental health consumer or a family member/loved one of a mental health consumer is desirable
• Mental health crisis intervention experience is highly desirably
• Medi-Cal billing experience, rehab experience, and assessment writing skills are highly desirable
• High School Diploma or GED required

Preferred Qualifications:

• Meet the qualifications of a Mental Health Assistant III (MHA III):
  • A minimum of four (4) years of full-time equivalent (FTE) direct care experience in the mental health field providing mental health services; OR
  • Two (2) years of FTE direct care experience in a mental health-related field providing mental health services and two years of education (60 semesters or 90 quarter units) with a minimum of 12 semesters (18 quarter units) in a mental health-related subject such as child development, social work, human behavior, rehabilitation, psychology or alcohol and drug counseling; OR
  • Two (2) years of FTE direct care experience in a mental health-related field providing direct mental health services and a certificate of completion from the County Core Skills Training (MHRS highly desired)

Certificates, Licenses, Registrations:

• Possess a valid California Driver's License and current vehicle insurance. Driving records must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker. Must provide proof of insurance.
• Must have at least 3 or more years of driving experience.

Other Skills, Abilities, and Job Requirements:

• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings
• Consumer of mental health services or a family member of a mental health consumer is desirable
• Work overtime as requested and approved, including after-hours duty as needed

Benefits:

HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:

• 21 PTO days per year (4 weeks & 1 day)
• 26 PTO days after the 5th year (5 weeks & 1 day)
• 6 days paid sick time
• 11 paid holidays
• 1 Personal Day
• Leadership Development
• Reimbursements
• Eligible for Government Loan Forgiveness Programs
• Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
• HSA Contributions
• Flexible Spending Account
• 401k match
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
• Employee Assistance Program
• Regular wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions
• Up to $500 CEU allowance for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program
• Referral Bonuses

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.