Senior Living Memory Care Supervisor

Merrill Family of Senior Living Communities, a privately-owned family company with a proud history of success, is currently hiring a Memory Care Supervisor at Merrill Gardens at Anthem in Anthem, Arizona. We offer our full-time employees: Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance). Company-paid Employee Assistance Program (EAP) Paid time off – 7 holidays, and 11 vacation days. Free daily meal every shift. 401(k) with company match and immediate vesting! Tuition reimbursement for career growth. Company-paid short & long-term disability insurance. Pet insurance and team member discounts. Advance Pay benefit – access wages before payday. A stable, growing company with opportunities for advancement! We offer our part-time employees: Free daily meal every shift. 401(k) with company match and immediate vesting! Company-paid Employee Assistance Program (EAP) Tuition reimbursement for career growth. Pet insurance and team member discounts. Advance Pay benefit – access wages before payday. A stable, growing company with opportunities for advancement! Our Memory Care Supervisors are responsible for: Provide a high level of customer service to residents and Team Members by achieving the standards as outlined in the MG CARES program. Resident Services: Develops and implements the highest standards for Garden House services provided to residents. Works directly with the residents to evaluate needs and services. Conducts and/or assists with electronic evaluation of incoming residents, and periodic re-evaluation of residents, to ensure services rendered are documented and charged for according to Merrill Gardens’ policies. Implements services during new resident move-in and helps residents with orientation to the community and with their overall adjustment to the community. Provides direct care to residents as necessary according to their identified service needs. Evaluates, communicates, and documents resident status on electronic care system. Observes and reports any significant changes in resident behavior and health to the General Manager, physician, and family per state regulations. Conducts regular meetings with residents and their families to ensure needs are being met. Communicates with resident family members, physicians, and pharmacists regarding residents and services provided. Ensures all resident rights and responsibilities are protected and enforced; recognizes and assists in the prevention of elder abuse, neglect, and exploitation and reports to the appropriate sources per state regulations. Ensures compliance of all state rules and regulations of assisted living. Managing People: Provides Team Members with coaching, feedback, and developmental opportunities and builds effective teams. Challenges and inspires Team Members to achieve results. Mentors Team Members as needed to assist in their development and growth. Evaluates Team Members’ skills and competencies and ensures the completion of performance reviews. Sets clear expectations and holds Team Members accountable for performance. Oversees training and development of Team Members directly and indirectly; ensures training and certification of all Garden House staff is completed as required by Merrill Gardens and state regulations. Determines adequate staffing levels, identifies and recruits top talent, and prepares staffing schedules. Provides coaching, direction, and leadership support to Team Members to achieve employee engagement and customer delight. Administration: Ensures all practices in the Garden House meet or exceed Merrill Gardens and state requirements. Coordinates with General Manager for financial stability of Garden House department from both census development and expense control; adheres to budgetary guidelines. Provides General Manager with weekly status reports on all Garden House residents. Maintains all resident records and department documentation. Audits Garden House services for regulatory compliance. Provides required and requested management reports to leadership. OTHER DUTIES Acting General Manager if assigned. Other duties as assigned. If you are someone with: Education/Certification: College Degree or equivalent preferred. First Aid/CPR certification (or must be able to obtain within 30 days of hire) where required by state. Completion of Dementia training as required by state regulations. Experience: 3-years related experience, training, or equivalent combination of education and experience. Experience in assisted living, geriatric nursing, or gerontology and dementia care. Experience in medication administration and hands-on personal care preferred. Demonstrated ability to operate and maintain department budget within guidelines. Experience in operating an electronic care system. Physical Requirements: This role involves frequent standing, walking, lifting (up to 75 lbs), and assisting with resident care. Regular bending, reaching, and physical movement are required throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Yes, You Can have a meaningful Career! Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities. Merrill Gardens is an Equal Opportunity Employer #J-18808-Ljbffr