Microsoft Cloud Support Infrastructure Engineer

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes. Within Kraft Kennedy, the IES is responsible for all cloud and on‑premises infrastructure, data center technologies, enterprise applications (e.g., messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more. We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients.

You must live in one of these locations to be considered for this remote position: Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia, Vermont, DC, Kentucky, Pennsylvania, Ohio, or Washington.

Duties/Responsibilities

• Implement and support infrastructure technologies such as Microsoft Azure, VMware, and networking technologies
• Execute migrations of on‑premises platforms to cloud infrastructure
• Manage enterprise support requests from clients subscribing to Kraft Kennedy's enterprise managed services
• Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy's enterprise managed services clients, when necessary
• Participate in weekly on‑call rotation for evening and weekend support assistance, as requested by enterprise managed services clients
• Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues
• Provide on‑site support, as necessary

Requirements

Required Skills/Abilities

• Microsoft Azure Infrastructure with a heavy focus on Azure Networking, including firewalls, site‑to‑site VPNs, load balancing, private endpoints, traffic managers, and application gateways
• Networking (Cisco, Palo Alto, Meraki, etc.)
• Active Directory and Entra ID
• Microsoft Windows Server 2016 and higher
• PowerShell
• Experience in a technology support organization

Recommended Skills/Abilities

• Additional Microsoft 365 products (Intune, OneDrive for Business, etc.)
• VMware
• Citrix
• Azure Virtual Desktop
• Microsoft Certified: Azure Solutions Architect Expert and/or related technical certifications

Education and Experience

• Bachelor's degree
• 5+ years of experience in IT
• Excellent verbal and written communication skills
• Very organized and detail oriented, with a high degree of accuracy and follow‑up
• Strong problem solving and technical troubleshooting skills

Compensation

• Base pay range of $85,000 to $140,000, with actual salary based on qualifications, experience, and location. Certain positions may be eligible for bonuses or commissions.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Periodic after‑hours work.

Benefits

• Medical, dental, life, and disability insurance
• 401(k) with company match
• Holidays, vacation, and sick days
• Cutting‑edge training on the latest technologies
• Employee referral bonus program
• Phone reimbursement

Equal Opportunity Employment

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.