Front Office Associate

Business Services Specialist II

The Business Service Specialist II supports front-office operations by providing excellent customer service, processing payments, managing title documentation, and performing administrative functions. This role works independently to ensure accurate records, efficient workflow, and a positive client experience while supporting Cox's culture and safety standards.

Key Responsibilities:

• Provide customer service and support to clients and internal partners in person and by phone.
• Process payments and respond to customer inquiries.
• Scan, associate, file, retrieve, and prepare titles and documents for shipment.
• Pull and prepare title batches for reassignment processing.
• Perform data entry, filing, document routing, and record maintenance.
• Verify information accuracy and resolve discrepancies.
• Support sale day and front-office operations.
• Follow company safety policies and actively support safety initiatives.
• Perform other duties as assigned.

Required Qualifications:

• High School Diploma or GED required.
• 24 years of administrative, customer service, or office support experience.
• Strong communication, organizational, and customer service skills.
• Excellent attention to detail and accuracy.
• Proficiency with basic computer applications, including Microsoft Office.
• Strong problem-solving and de-escalation skills.
• Ability to build and maintain positive business relationships.

Preferred Qualifications:

• Bachelor's degree in a related field.
• Experience in title processing, vehicle services, or automotive operations.
• Working knowledge of Salesforce, AS400, Workbench, and Excel.
• Previous experience as a Commercial Services Specialist.

Core Competencies:

• Customer Focus
• Attention to Detail
• Communication
• Teamwork
• Organization
• Accountability
• Problem Solving
• Adaptability

This role is ideal for a detail-oriented professional who enjoys delivering exceptional customer service while supporting efficient business operations.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.