Customer Experience Specialist

Job Description

Job Description

We are looking for a Customer Experience Specialist to join a contract assignment supporting a busy team in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing order details accurately, and communicating clearly about products, pricing, and delivery timelines. The position offers regular hours in a detail-oriented office setting, with initial onsite training followed by a hybrid schedule.

Responsibilities:
• Respond to customer inquiries by phone and email, providing timely information on products, pricing, order status, and delivery expectations.
• Enter customer orders accurately into the company’s computer and order management systems while maintaining strong attention to detail.
• Support daily customer service activities for a fast-paced office serving sales, marketing, and service functions.
• Build positive interactions with customers by resolving questions efficiently and escalating more complex issues when needed.
• Collaborate with supervisors and internal team members through Microsoft Teams and other communication tools to keep work moving smoothly.
• Learn internal processes and product information during an intensive onsite training period and apply that knowledge to customer interactions.
• Assist with inside support activities that help ensure orders are processed correctly and customers receive consistent service.
• Maintain organized records and correspondence related to customer requests, order updates, and service follow-up.• At least 1 year of experience in customer service, inside sales, or a similar office-based support role.
• Previous experience in a manufacturing or distribution environment is preferred.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Ability to work confidently across multiple browser windows and computer-based systems.
• Strong written and verbal communication skills for handling calls and email correspondence professionally.
• Comfortable learning new systems and processes quickly in a structured training environment.
• Solid problem-solving ability, including addressing customer concerns and basic connectivity or access-related issues.