Tier III Support Technician

Job Description

Job Description

Location: City of Industry, CA

Pay Range: $29.00 – $34.44 per hour

Fully onsite 

Key Responsibilities

• Support endpoint management using Microsoft Intune and Windows Autopilot
• Provide advanced support for hardware, software, and network-related issues across multiple locations
• Install, configure, deploy, and troubleshoot PCs, mobile devices, and telecom systems
• Manage users and devices in a hybrid Active Directory / Microsoft 365 environment
• Analyze data and system logs to identify issues and trends; generate reports for leadership
• Assist with application deployment, scripting (PowerShell/batch), and automation efforts
• Support and triage IT tickets, providing Tier III level support when needed
• Maintain documentation, SOPs, and knowledge base articles
• Partner with leadership to identify recurring issues and improve workflows
• Serve as an IT point of contact at assigned locations and provide onsite support as needed
• Participate in IT infrastructure and network-related projects
• AI knowledge and experience 

Additional Requirements

• Must be open to travel (approximately 20–30%) , including occasional overnight travel
• Ability to work independently with minimal supervision

Preferred

• Microsoft certifications (e.g., MD-102, MS-900, AZ-900) or equivalent experience
• Bachelor’s degree in Information Technology or related field

Physical Requirements

• Ability to lift up to 50 lbs. occasionally
• Ability to sit, stand, walk, and perform physical activities as needed in support roles

Why Quinn Company?

Join a team that values innovation, teamwork, and customer service while working with cutting-edge Microsoft technologies. At Quinn, you’ll play a vital role in supporting operations across multiple locations and helping drive continuous improvement in IT services.

Apply today to join a team focused on innovation, service, and continuous improvement.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

Company Description

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.\r\n\r\nAs a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time. \r\n\r\nQuinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.\r\n\r\n