Zone Head

Role Summary The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration. This is a hands‑on leadership role requiring strong field presence, execution discipline, and accountability for results. Essential Functions & Key Responsibilities 1) Regional Business Ownership Own regional revenue, margin, and growth objectives. Drive territory development, customer acquisition, and account expansion. Enforce pricing discipline and healthy order conversion practices. Monitor competitor activity, market trends, and customer demand dynamics. 2) Team Leadership & Development Lead and manage cross‑functional teams including Sales, Applications, Service, and Administration. Set clear targets, KPIs, and performance expectations across functions. Conduct regular performance reviews, coaching, and corrective action where required. Build a culture of accountability, execution discipline, and cross‑functional collaboration. 3) Sales & Funnel Governance Review sales funnel, forecasts, and projections on a regular cadence. Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy. Analyze lost orders and drive corrective actions and process improvements. Support key negotiations, strategic accounts, and high‑impact opportunities. 4) Demo & Tech Centre Excellence Ensure demo machines are fully operational, calibrated, and effectively utilized. Drive disciplined demo planning, execution, and demo‑to‑order conversion. Oversee application readiness, technical quality, and demo preparation standards. Maintain Tech Centre infrastructure, safety, and operational standards. 5) Service Quality & Customer Satisfaction Ensure timely installation, commissioning, and responsive service support. Monitor service KPIs, customer feedback, and repeat issue trends. Coordinate with Central Warehouse, Parts, and Repair Centres for escalations. Drive root cause analysis and continuous improvement initiatives. 6) Coordination & Reporting Coordinate closely with the Country Head on strategy, execution, and priorities. Submit regular performance reports covering sales, service, and operations. Ensure compliance with company processes, policies, and reporting cadence. Performance Metrics (KPIs) Regional revenue, margin, and growth achievement. Forecast accuracy and pipeline quality. Demo‑to‑order conversion rate. Service SLA compliance and customer satisfaction. Team productivity, capability development, and retention. Discipline in reporting, cadence, and execution. Qualifications & Experience Bachelor’s degree in Engineering, Manufacturing, or Business; advanced degree preferred. 12–20 years of experience in CNC machine tools or capital equipment industries. Proven experience leading cross‑functional teams across sales, applications, and service. Strong commercial acumen combined with solid technical understanding. Ability to lead by example in a field‑oriented, execution‑driven environment. Work Environment & Physical Demands Combination of office, Tech Centre, and customer‑site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials. #J-18808-Ljbffr Shively Diversified Management Services