Shift Manager

7Venture Shift LeadA 7Venture Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must become fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager's absence.A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations.Responsibilities and DutiesMust be proficient in all Brewista duties and skill setsUnderstands the different levels of business and demands for each day and shift and can lead and direct flow accordinglyIs a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operationsCan identify and correct flow bottlenecks while working a position.Always does more than what they expect from othersPrioritizes the company and the teams needs above their own- treats everyone fairly; avoids favoritismCan complete and teach all weekly chores, checklists, and shift change dutiesDeploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hoursEnsures the team stays productive during the shift through gracious delegation and remindersTakes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessaryTracks and records cash tips and cash drawersCommunicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operationsAssists the management team with the training and development of the crewIs proficient in TouchPoint and with hardwareSkills and QualificationsCan create and maintain genuine, uplifting interactionsCan work carefully and quickly with hot water and coffee, glass bottles, and dairy productsCan work outside for prolonged periods, regardless of weather conditions.Can lift up to 50lbsCan work on their feet for hours at a timeCan climb a ladder and use a stepladderCan stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the standCan safely walk in between and around cars in the drive thru lineCan safely use a utility knifeCan quickly and cleanly operate any position in the stand during peak hoursCan maintain awareness of the shifts operations while working a positionCan assertively and graciously confront their team to address operational, procedural, or cultural issuesCan adapt to problems and implement solutions during stressful situations