IT Specialist

Job Title: Level 1 IT TechnicianJob Summary:The Level 1 IT Technician is responsible for providing first-level technical support to end users. This role involves troubleshooting computer hardware and software issues, setting up workstations, managing user accounts, and escalating complex technical problems to higher-level support teams when necessary.Key ResponsibilitiesRespond to IT support requests via phone, email, chat, or ticketing system.Diagnose and resolve basic hardware, software, and network issues.Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.Set up new user accounts and reset passwords.Install and update operating systems and software applications.Document incidents, resolutions, and troubleshooting steps in the help desk ticketing system.Escalate unresolved or complex issues to Level 2 or Level 3 support.Assist with onboarding and offboarding employees by preparing and recovering IT equipment.Perform routine system maintenance and updates.Provide excellent customer service while communicating technical information in an easy-to-understand manner.Required QualificationsHigh school diploma or equivalent (Associate's degree in Information Technology preferred).0–2 years of IT support experience.Basic knowledge of:Windows and macOS operating systemsMicrosoft 365 applicationsComputer hardware and peripheralsBasic networking concepts (TCP/IP, DNS, DHCP)Active Directory and user account management (preferred)Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Ability to work independently and as part of a team.Preferred CertificationsCompTIA A+CompTIA Network+Microsoft Certified Fundamentals (optional)SkillsTechnical troubleshootingCustomer serviceTime managementAttention to detailDocumentationCritical thinkingTeamworkBasic cybersecurity awareness #J-18808-Ljbffr