Patient Care Coordinator

Company Name: Total Vision

Position: Patient Care Coordinator 

Location: Golden Vision San Gabriel - 140 W Valley Blvd #115, San Gabriel, CA 91776

Duration: Full-time, Direct Hire

Pay: $16.50 - $20.00 Hourly

Job Description 

Major Duties and Responsibilities:

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties included answering telephones, scheduling patient appointments per doctor preferences, and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule no-show appointments. Also, utilize the practice’s recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lenses through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures are determined by practice.

Required Skills/Knowledge:

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in the utilization of automated equipment and systems standards in the optometry industry
• Must be bilingual in English and Cantonese/Mandarin.

Qualifications:

• High school diploma, GED, or equivalent
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required
• Amenable to working onsite

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Han