Medical Support Assistant

Supervisory Medical Support AssistantThe Supervisory Medical Support Assistant (MSA) will plan and direct programs under the supervision and direction of the Nurse Manager for Connected Care. The Supervisory MSA has full responsibility for supervising the subordinate Team Lead, and Medical Support Assistants, known as the Daytime Clinical Call Center Staff. Assignments at this level include but are not limited to:Assigning and evaluating the work of subordinate staffResolving complex problems to ensure patient services are metEvaluating new products, equipment and systems to make recommendations for improved operations. Identifies education or training needsMakes recommendations on the hiring of new staff, evaluation of staff performance, proposing and issuing disciplinary actions, when necessary, certification of time, attendance and payrollStaff schedulesOversees and manages the yearly annual leave sign-up processFull administrative and professional responsibility for staffing levels and the development of performance standardsResponsible for extracting and analyzing data to provide reports in support of performance measures to Senior Management.Manage fiscal matters, forecast resource and equipment needs, and identify budget needs.Work Schedule: Monday - Friday, 8:00am - 4:30pm or 7:30am - 4:00pm. Tours will be assigned upon selection and are subject to change based on the needs of the service.Pay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 31103FPermanent Change of Station (PCS): Not Authorized