Quality Technician - Warranty

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our Rise talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company with problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This is a position with WM Technologies, LLC and affiliate of SPX Enterprises, LLC, which manufactures and sells Weil-McLain branded products. Weil-McLain is a leading North American brand of hydronic comfort heating systems for residential, commercial, and institutional buildings since 1881.


Job Summary (How You Will Make an Impact)

The Warranty Quality Technician manages end-to-end warranty claim processing and returned-product evaluations. This role partners closely with Quality, Customer Service, and RGA teams to support the timely disposition of returns, share findings, and contribute to root cause analysis and corrective actions.

Key Responsibilities (What You Can Expect in This Role)

Core responsibilities include:

Safety & Environmental

• Follow all safety protocols and wear required PPE (minimum: safety glasses and steel-toed shoes).
• Handle chemicals and SDS-listed substances in accordance with OSHA and site requirements.
• Demonstrate strong personal safety practices, awareness of others, and environmental stewardship.

Verbal & Written Communication

• Contribute to authoring, revising, and maintaining quality documentation (e.g., SOPs, change controls, deviations).
• Use computers and systems to retrieve drawings/documents and verify information (e.g., JDE, Propel).

Soft Skills

• Strong team player with clear communication, organization, and time-management skills.
• Demonstrates collaboration, integrity, customer focus, confidentiality, and a commitment to quality.
• Able to make sound decisions within defined scope; seeks guidance when needed; works well with minimal direction.
• Results-oriented mindset with interest in growing into a subject-matter expert role supporting Manufacturing and reducing nonconformances.

Qualifications

To be successful in this role, you'll bring:

Required Qualifications

• 2-year degree in Engineering, Electronics, or a related technical field; or equivalent military, trade school, or equivalent combination of education and experience.

• 2+ years of applicable experience in metrology, instrumentation, calibration, quality inspection, or a related manufacturing quality role (preferred); equivalent on-the-job training/quality experience (4+ years) may be considered in lieu of formal education.
• Ability to process and track warranty claims/returns and document findings clearly and accurately.
• Ability to read and follow product specifications, drawings, and inspection instructions.
• Comfortable using computer systems to retrieve documents and verify information (e.g., ERP/PLM systems such as JDE and Propel).
• Ability to work safely in a manufacturing environment and follow PPE and chemical-handling requirements.

Preferred Qualifications

• Experience with RMA/RGA processes, returned material disposition, and warranty eligibility decisions.
• Hands-on experience with inspection/testing/diagnostic tools and supporting root cause analysis.
• Experience performing first-piece, in-process, final, and incoming inspections.
• Ability to train or coach others on inspection procedures and quality expectations.
• Basic knowledge of GD&T, MSA, and SPC (or willingness to be trained).

Education & Certifications

• 2-year degree in Engineering, Electronics, or a related technical field; or equivalent military or trade school training, or equivalent combination of education and experience.
• Experience in metrology, instrumentation, and/or calibration is a plus.

Work Environment & Physical Requirements

• Regularly required to sit; stand and/or walk for prolonged periods.
• May occasionally be required to pull, lift, or move up to 50 pounds.
• May require working holidays, weekends, and overtime based on manufacturing operations.

Equal Opportunity Employer

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.

How we live our culture

Our culture is at the center of what we do, and more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads.


What Benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion

We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.


We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.


ABOUT Weil-Mclain®

Weil-Mclain® is a leading North American Brand of hydronic comfort heating systems for residential, commercial and institutional buildings since 1881. The related companies have manufacturing facilities in Michigan City, Indiana and Eden, North Carolina, along with regional sales offices throughout the United States and an administrative office in Burr Ridge, Illinois. Building on a reputation of quality and innovation, we are committed to creating Simplified Solutions for our Complex World™.

TOTAL REWARDS

What's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. Our benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

• Integrity
• Accountability
• Excellence
• Teamwork
• Results

Our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT OUR COMPANIES

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.