Manufacturing Customer Service Associate
$22.5 per hourExpress Employment Professionals
Job Full Description Customer Service Associate Location: West Chester, OH
Compensation: $22.50/hr
Requirements
#SRGDH Cincinnati (Northwest), OH
2195
3551 Springdale Road
Cincinnati, OH 45251
Compensation: $22.50/hr
Requirements
- Experience in a manufacturing industry required.
- Excellent written and oral communication skills with a proven ability to collaborate effectively in a team environment.
- Superior planning and multi-tasking abilities to handle complex logistics and order flows simultaneously.
- High level of comfort with PC platforms and MS Office suite; experience with ISO standards or Datacor ERP is a strong plus.
- Ability to leverage technology to provide high-quality service and maintain meticulous records of customer activity.
- Oversee the full order lifecycle from placement to delivery across phone, email, and web channels, ensuring accuracy through a rigorous double-check process.
- Monitor inventory levels and collaborate closely with the production team to meet customer requested delivery dates.
- Arrange transportation with 3rd-party logistics providers and ensure freight costs are accurately recorded in the Datacor system.
- Manage customer expectations by providing real-time updates on order status, delivery commitments, and problem resolution.
#SRGDH Cincinnati (Northwest), OH
2195
3551 Springdale Road
Cincinnati, OH 45251
Vacancy posted 13 hours ago
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