Community Liaison

Job Description

Job Description

COMMUNITY LIAISON: 

Valley Hope is seeking applications for a Community Liaison opportunity . As a Community Liaison, you will be a integral part of the Marketing & Business Development team’s success in developing strategies to maximize admissions and actively promote new services and programs to referral sources for the Valley Hope treatment facilities located in O'Neill, NE & Omaha, NE. 

Valley Hope restores lives affected by addiction and supports lifelong recovery.  At Valley Hope, our mission comes to life through our core values of C haracter, C ompassion, and C ommitment.  Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time?  If so, Valley Hope welcomes you!

Valley Hope has served the Nebraska community with healing addiction treatment and recovery support since 1976.

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization. 

EDUCATION & EXPERIENCE:

Required :  

• Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience.
• Two (2) years’ experience with customer service, project planning/management, community outreach, or sales and networking with healthcare referral sources.
• Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations.
• Valid and unrestricted driver’s license.

Preferred: 

• Experience working in SUD/Behavioral Health

  BENEFITS:

• Medical coverage — Valley Hope pays up to 85% of premiums
• Dental & vision plans at competitive rates
• Up to 27 days of PTO (based on position and tenure)
• 8 paid holidays (including a personal day)
• Paid parental leave
• 401(k) with employer match
• Tuition assistance to grow your career
• Student loan repayment support
• Public Student Loan Forgiveness (PSLF) eligible employer
• HSA & FSA options to manage healthcare costs
• Employee Assistance Program (EAP) for added support
• And more perks designed with you in mind!

JOB SUMMARY: 

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialists, community organizations and care managers, legal/judicial agencies and professionals
• Builds and maintains strategic relationships with new and existing referral sources, including hospitals, physicians, substance use disorder specialists, community organizations, care managers, and legal/judicial professionals—to generate client referrals, promote awareness of treatment services, and strengthen the organization’s presence and reputation within the community.
• Actively promotes and educates referral sources, potential patients, families, and community members on Valley Hope’s programs and services, providing up-to-date information and serving as a knowledgeable resource on addiction treatment options and industry developments.
• Maintain “account manager” responsibilities with active referents.
• Maintains good working relationships with and between the Marketing Department, referral sources, and other departments including Administration, Patient Access, Clinical Services and Medical Staff.
• Gives close attention to follow-up with referral sources (actual and potential) including phone, e-mails, faxes, face to face appointments.
• Serves as a liaison between Valley Hope and community stakeholders to represent the organization and build brand awareness. Represents Valley Hope at trade shows, conferences and events.
• Establish weekly contacts with host hospitals, medical staff and draw market potential.
• Conducts required scheduled appointments per day and feel comfortable with cold calling and overcoming obstacles.
• Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.
• Coordinates potential admissions with appropriate staff.
• Gathers and maintains up-to-date market intelligence—including competitor activities, pricing, census trends, and service offerings—while demonstrating strong business acumen, budget awareness, and strategic insight to support referral development and outreach efforts.
• Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
• Collaborate with the Director of Business Development, leadership at Valley Hope’s residential and outpatient facilities, to identify new clients and strengthen relationships with the current stakeholders.
• Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area. Complete weekly and monthly activity reports.
• Assist with special projects and other duties as delegated per Supervisor.
• Maintains a current working knowledge of trends within substance abuse treatment industry and with State and Federal regulatory requirements and guidelines.

WORK ENVIRONMENT:    

• This position will require frequent travel (estimated up to 50% of the time) within the assigned geographic area to meet with clients.
• Position will require some work outside of traditional office hours to attend meetings, meet with stakeholders, etc., as needed.