Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:
I opened my agency in 2020 and currently lead a team of 11. Before becoming an agent with State Farm, I worked as a team member for my mother, who is also a State Farm agent. Growing up around the business gave me a strong appreciation for customer service, community involvement, and what it takes to build a successful agency.

I’m a graduate of University of Hawaiʻi and have spent my life in the same community I now serve. Being a local resident with deep roots in the area allows me to stay connected to the people and organizations that make our community special. Community involvement is a major part of our agency culture. We participate in and support a variety of local events throughout the year and believe strongly in giving back to the community that supports us.

Our agency offers PTO, paid holidays, health benefits, a Simple IRA, and licensing costs paid up front. We are committed to helping team members succeed while providing the support and resources needed to build a rewarding career.

Our office is a high-performing, team-oriented environment where people motivate and challenge each other to grow. I’m looking for someone who is driven, hungry, and willing to take action. The ideal candidate isn’t afraid to pick up the phone, create opportunities, and take ownership of their success. If you’re motivated, competitive, and looking to be part of a team that pushes each other to be their best, this could be a great fit for you.

ROLE DESCRIPTION:
As an Account Representative for Brandon Kim - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.