Assistant Community Manager

Job Description

Job Description

We are hiring a Community Manager for our Peoria Office!

Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

Primarily responsible for assisting Area Manager and/or Community Manager(s) with the day-to-day operations of Homeowner Associations by providing effective customer service, administrative support, and other operational functions through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs), other association governing documents, and management contracts.

Position Responsibilities:
• Provide administrative support to community managers assigned in the west valley/Peoria office.
• Partner with AAM’s management team to ensure compliance with city, state and federal association management laws.
• Develop a working relationship with association board and committee members.
• Oversee the compliance appeals process.
• Oversee the exterior modification (architectural) review process.
• Conduct routine tours of communities, as needed, to ensure compliance with the governing documents.
• Attend and record minutes of board and committee meetings as needed or requested.
• Communicate with owners concerning compliance and maintenance items.
• Develop and maintain open communication with vendors/contractors.
• Assist in the preparation and review of project proposals.
• Assist in the update of association disclosure packages.
• Assist in the association’s monthly financial process.
• Assist in maintaining accurate and current association records.
• Maintain BoardVue daily with pertinent information for the community including tasks, disclosure documents, records, etc., ensuring tasks are completed or do not expire.
• Assist in the draft and preparation of annual budgets.
• Maintain deadlines for both association and governing document requirements and internal AAM initiatives.
• Provide support to associations in the absence of their community manager due to PTO or vacancies.
• Perform other duties as directed.

Knowledge, Skills & Abilities:
• Strong computer software and internet proficiency.
• Excellent interpersonal skills including positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities and meet deadlines.
• Exceptional organizational and tracking skills
• Proficiency in utilizing Outlook.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to prepare and process high volumes of administrative and customer service tasks accurately.
• Ability to function efficiently in a fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbal and written), and the ability to communicate with all levels of management, staff, residents, board and committee members and vendors/contractors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:
• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking or driving through communities to inspect common areas per management contract or as needed.