Learning Facilitator, OMAIB, Questrom School of Business

Boston University's Questrom School of Business launched the Online MS in AI in Business (AIB) program in Fall 2026. Designed for a global community of learners, the AIB program prepares professionals to lead in an AI-enabled business environment through a curriculum grounded in a problem-first, tools-second approach, responsible AI, innovation, strategy, and leadership. We are currently seeking a Learning Facilitator to support the Bootcamp, Mod 0, and Mod 1 learner experience. This role is central to delivering a high-quality, student-centered online learning experience and represents a reimagined approach to learner support in an AI-enabled educational environment. The Learning Facilitator serves as a guide, coach, and strategic thought partner who helps learners develop critical thinking, responsible AI practices, and executive-level judgment. The AIB Learning Facilitator will work closely with learners, faculty, Student Success, and stakeholder teams to support course delivery, learner engagement, assessment oversight, learner progress, and continuous improvement across the program experience.

Required Skills

• Master's degree required. Minimum of five (5) years of experience in teaching, coaching, research, facilitation, or a related role.
• Prior experience in coaching, facilitation, or a related role, including experience delivering or supporting online learning experiences, preferably at scale.
• Strong familiarity with AI use cases, applications, and emerging trends across industries.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to experienced professionals with mixed technical backgrounds, guide troubleshooting without taking over learners' work, and provide effective asynchronous support.
• Understanding of appropriate handling of sensitive data, credentials, and permissions, and the importance of verifying AI-generated outputs.
• Demonstrated ability to work collaboratively in a remote and fast-paced environment.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with diverse stakeholders.
• Self-motivated, with a continuous improvement mindset and willingness to learn new tools and technologies.
• Comfort working with ambiguity and rapidly evolving technologies, with a demonstrated curiosity and commitment to continuous learning.

Technical Skills Requirements:

• Generative AI and Large Language Models: Proficiency using generative AI tools and large language model (LLM) platforms such as ChatGPT, Claude, Gemini, or comparable technologies, including effective prompt design and iterative refinement of AI-generated outputs.
• Python: Working proficiency in Python, including the ability to write, modify, and troubleshoot scripts for data processing, analysis, automation, and AI-enabled workflows.
• Google Colab: Experience using Google Colab or similar notebook-based development environments to develop, test, troubleshoot, and share Python-based workflows.
• AI Agents and Agentic Systems: Familiarity with AI agents and agentic AI concepts, including multi-step workflows, tool use, orchestration, and the application of LLMs to tasks requiring reasoning and action across multiple steps.

Preferred Qualifications:

• Experience supporting online adult learners, including troubleshooting technical issues and maintaining support documentation or troubleshooting guides.
• Experience reading, adapting, or troubleshooting Python and Google Colab examples created for instructional or end-user use. Familiarity with learning management systems (LMS) and online collaboration platforms.
• Experience with Salesforce or similar CRM systems.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.