IT Support Technician
Mondo
IT Support Technician
Our client is seeking an IT Support Technician to provide onsite technical support for faculty, staff, and students in a fast-paced higher education environment. This role will focus on delivering excellent customer service while troubleshooting hardware, software, and end-user technology issues across both Windows and Mac platforms.
The ideal candidate is someone who enjoys working directly with users, can remain calm under pressure, and has strong problem-solving skills. While technical knowledge is important, the team places a high value on customer service, communication, and the ability to build trust with end users.
Responsibilities:
- Provide Tier 1–1.5 technical support for faculty and staff members.
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues across Windows and Mac environments.
- Support faculty, staff, and students with technology-related requests and provide excellent customer service.
- Assist with software installations, printer setup, device troubleshooting, and general desktop support.
- Provide onsite support by visiting classrooms, offices, and campus locations to resolve technical issues.
- Assist with classroom technology needs and time-sensitive issues impacting instruction.
- Document and track support requests through ticketing systems.
- Collaborate with IT team members to escalate and resolve more complex technical issues.
Required Qualifications:
- 1–3 years of experience in IT support, help desk, desktop support, or a related technical role.
- Experience supporting both Windows and Mac operating systems.
- Strong customer service skills with the ability to communicate effectively with non-technical users.
- Ability to troubleshoot and resolve technical issues independently.
- Strong attention to detail and excellent problem-solving skills.
- Comfortable working fully onsite in a customer-facing support environment.
Preferred Qualifications:
- Experience supporting higher education, healthcare, or other service-oriented environments.
- Experience supporting classroom technology or audiovisual systems.
- Familiarity with ticketing systems and IT support processes.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Support Technician in Waterville, ME vacancy
- ...classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions,... ...1 technical support and administrative functions across MCCS IT services; troubleshoot classroom audiovisual and computing equipment...SuggestedContract workTemporary workRemote work
$20.5 per hour
...Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing... ...hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical...SuggestedApprenticeshipWork experience placementLocal areaImmediate startVisa sponsorship$20.5 per hour
...Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing... ...hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical...SuggestedApprenticeshipWork experience placementLocal areaImmediate startVisa sponsorshipSpectrum
Waterville, ME2 days ago- ...advancement are endless. We invite you to join us now, as this is just the beginning.United Ag & Turf NE is looking for a Service Technician. This individual will be responsible for the effective diagnosis and repair of engine components including small engines,...SuggestedFlexible hoursShift work
United Services
Fairfield, ME2 days ago - ...Ford Certified Service Technician We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background. The day-to-day duties include performing work on specific repair orders and diagnosing...SuggestedLocal areaFlexible hours
- The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on...Hourly payMinimum wageLocal areaImmediate startFlexible hours
O'Reilly Automotive Stores
Winslow, ME3 days ago $15 - $20 per hour
Overview Delivery Specialist at O'Reilly Auto Parts Location: Oakland, ME Compensation Pay Range: $15.00 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly...Hourly payMinimum wageLocal areaImmediate startFlexible hoursO'Reilly Auto Parts
Oakland, ME1 day ago- O’Reilly Auto Parts in Waterville, ME is hiring a Delivery Specialist to maintain and operate store vehicles and deliver parts to professional customers, collecting COD payments and handling returns. You will use fleet devices to process deliveries, capture signatures,...
O'Reilly Auto Parts
Waterville, ME3 days ago - Kennebec Valley Community Action Program (KVCAP), which seeks to strengthen individuals, families and communities through direct services and community collaborations that create solutions to poverty, is looking to hire a self motivated and organized Eligibility Specialist...Temporary workWork at officeLocal area
Kennebec Explorer
Waterville, ME3 days ago $20k
...laundry, dishes, and maintaining a hygienic place of residence Our model of care includes regional Nurse Managers who provide ongoing support, supervision, and education to members of the team. Benefits Excellent benefits (dependent upon employment classification)...Daily paidFull timeTemporary workPart timeFlexible hoursShift workDay shiftHome Hope and Healing
Fairfield, MEa month ago- Personal Support Specialist (PSS)# Personal Support Specialist (PSS)Hot JobWaterville - Waterville, ME 04901## OverviewSalary Range$17.75 - $18.00 Hourly## DescriptionThe Personal Support Specialist (PSS) provides clients with assistance in activities of daily living (ADLs...Hourly payLocal areaWork from homeFlexible hoursShift workWeekend work
- The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns. Bilingual candidates encouraged...Local areaImmediate startFlexible hours
- Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing...Weekly payWork from homeFlexible hours
$30 per hour
Recreational Therapist (CTRS) Outpatient Neuro Rehabilitation Join Rehab Without Walls Neuro Rehabilitation as a full-time Certified Therapeutic Recreation Specialist (CTRS) in our outpatient clinic. This position offers competitive pay and a collaborative team bringing...Full timeLocal area- O’Reilly Auto Parts in Winslow, ME is seeking a Delivery Specialist to operate company vehicles, deliver parts to professional customers, and process COD transactions. The role requires safe driving, vehicle inspections, and maintaining stock and store areas. Bilingual ...
$18.5 per hour
...safe, working as part of a team to deliver excellent customer service-while actively monitoring inventory and driving in-stock to support a seamless shopping experience. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for...Local areaHome Depot
Waterville, ME4 days ago$75k
...more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income. Ongoing Support & Resources Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office...Flexible hoursNight shiftPlatinum Supplemental Insurance
Waterville, ME3 days ago- ...Job Description Job Description Experienced OSP Coax Technician needed to install, maintain, and troubleshoot coaxial cable networks... ...in aerial and underground environments. This hands-on role supports reliable broadband service through construction, testing, and...
Waveguide Solutions LLC
Fairfield, MEa month ago - ...EVERY Saturday, and have Sundays and Wednesdays off. (this is subject to change based on business needs) What You'll Do Train and support new Route Sales Representatives and Route Sales Trainees Service retail stores, restaurants, and other customer accounts...TraineeshipFlexible hoursNight shiftAfternoon shiftEarly shift
Personnel Outsource Solutions
Waterville, ME9 days ago - ...Options Life Insurance Generous PTO plan Paid Holidays 401K 401K match Competitive Pay Position Medical Equipment Delivery Technician General Description Responsible for the delivery, set-up, patient education and pick up of medical equipment. Schedule Mon-Fri...Temporary workLocal area
- As Centerline expand our offices in the Maine area, we’re looking to add qualified Fiber Splice Technicians to support growing demand across the Northeast. This role requires a mix of independent fieldwork and on-site customer collaboration, with a focus on ISP, OSP, and...Work at officeLocal areaRelocationNight shiftWeekend work
- ...master designation licensing is necessary in states where required. Applicable propane CETP certification is required for propane technicians. All technicians must be able to pass a pre-employment physical. All technicians must have a valid motor vehicle drivers' license...Weekly payFull timeTemporary workApprenticeship
- ...Classification: Non-exempt / hourlyGeneral Summary:The Flat Rate Technician (Tech) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR... ...completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.5....Price workImmediate startShift work
VIP Tires & Service
Waterville, ME2 days ago - ...II (RSS II) is a certified trainer, responsible for training new Route Sales Representatives (RSR) and Route Sales Trainees (RST) supporting all training processes. The RSS II is also responsible for the ordering, sales, delivery, and merchandising of a slate of...Full timeTraineeshipLocal areaImmediate startNight shiftWeekend work
$17 - $20 per hour
...Company Description Join Our Team as a Personal Support Specialist (PSS) - Make a Difference Every Day! MaineTouch LLC is seeking Personal Support Specialists (PSS) to provide in-home personal care and support services to adults and seniors. PSS staff work directly with...Hourly payFull timePart timeWork at officeImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shiftEmergencyMD
Clinton, ME4 days ago$100k
...accurately, including dispositioning, order entry and reporting Participate actively in sales meetings and training sessions to support team goals and professional development Achieve monthly sales targets across high-speed data, mobile, landline phone and video services...Work experience placementWork at officeLocal areaWeekend workAfternoon shift$59k - $117k
Cellular Sales is Growing! Average and high‑end Sales Consultants earn $59,000 - $117,000+/year. Are you determined to grow your job into a career in a fast‑paced, thriving environment? Cellular Sales is a company that provides a rewarding career with a family atmosphere...Local area- ...Maintenance Technician Do you have an interest in maintaining property grounds and buildings? Do you have an interest in performing... ...on various equipment? Do you seek a rewarding career within a supportive workplace? Consider joining our team - we offer the opportunity...Immediate start
- Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at Job Description Requirements / have to haves not listed elsewhere: High School Diploma or equivalent required, Speed and accuracy...
- ...Allied Technician - Physical TherapistPulse Healthcare is currently seeking Travel Nurses for multiple positions in locations throughout the United States.Start Date: 08/10/2026 Duration: 90 days City: Waterville State: Maine Degree: Allied Technician Specialty: Physical...Shift work
Pulse Healthcare
Waterville, ME2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Technician. Be the first to apply!
