Marketing Operations Account Manager

Job Description

Job Description

Job Title: Account Manager

At Tri-Win, we help brands connect with their customers in ways that are personal, measurable, and impactful. We believe that the most effective direct mail marketing campaigns combine smart targeting, bold creative, and clear results. That’s why our team blends campaign strategy with proactive communication and detailed coordination to deliver a smooth, high-quality client experience at every stage.

 

Since 1996, Tri-Win has partnered with businesses nationwide to design and execute mail campaigns that cut through the noise. From advanced data targeting and creative development to high-volume production and delivery tracking, we bring together the full range of services clients need to grow. With more than 50 million pieces produced each month from our state-of-the-art Dallas facility, we pair cutting-edge technology with a passion for innovation.

 

We’re looking for an Account Manager who thrives on high level C ustomer Service . If you enjoy owning the client experience, managing competing priorities, solving problems, and partnering with internal teams to achieve successful outcomes, this role is for you.

Position Summary:
The Account Manager plays a key role in driving a seamless, high-quality customer experience in a fast-paced direct print and mail environment. This position is the heartbeat of customer interaction—owning relationships, managing projects from concept through delivery, and ensuring every order progresses smoothly. Acting as the central communication hub between clients, vendors, and internal teams including sales, marketing, design, data, logistics, and production, the Account Manager orchestrates complex print and mail projects with accuracy and efficiency, delivering exceptional service at every stage of the process.

 

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, and assist other AM's when needed
• Manage campaigns from intake through completion, including job setup and job jacket preparation
• Coordinate job requirements, specifications, and timelines with production teams
• Monitor job progress, including production status, proof approvals, delivery schedules and payments to ensure on-time completion
• Communicate proactively with customers regarding job updates, issues, or delays
• Partner with the data department to identify, communicate, and resolve data file issues or discrepancies
• Maintain accurate and up-to-date records of customer communications, job instructions, and project status within internal systems
• Ensure adherence to company quality standards and customer service expectations
• Support continuous improvement of workflow processes and customer experience
• While not a sales role, this position is deeply rooted in customer service and collaborates with sales to ensure successful client outcomes

 

What We’re Looking For:

• Relative experience in Customer Service with longevity and tenure
• Strong communication, administrative and technical skills
• Detail-oriented with the ability to manage complexity and solve problems independently
• Ability to manage multiple projects in a fast-paced environment
• Excellent relationship-building skills across customers, vendors, and internal teams
• A collaborative spirit and entrepreneurial energy
• Excitement about learning, growing, and contributing to team success

Company Description

At Tri-Win, we believe work should be more than just a job—it should be a place where you grow, make an impact, and enjoy what you do. We’re a direct mail company that creates and delivers marketing campaigns that get attention and drive results. From postcards to snap packs, we help businesses in industries like finance, healthcare, real estate, nonprofits, and more connect with their customers.

What makes Tri-Win different? Our people. We’ve built a culture that values teamwork, growth, and giving back to the community. With low turnover and strong employee tenure, you’ll be part of a supportive, experienced team that’s proud of the work we do—inside and outside the office.

If you’re ready to learn, grow, and be part of something bigger, we’d love to meet you. Apply today and discover the Tri-Win Way!

Company Description

At Tri-Win, we believe work should be more than just a job—it should be a place where you grow, make an impact, and enjoy what you do. We’re a direct mail company that creates and delivers marketing campaigns that get attention and drive results. From postcards to snap packs, we help businesses in industries like finance, healthcare, real estate, nonprofits, and more connect with their customers.\r\n\r\nWhat makes Tri-Win different? Our people. We’ve built a culture that values teamwork, growth, and giving back to the community. With low turnover and strong employee tenure, you’ll be part of a supportive, experienced team that’s proud of the work we do—inside and outside the office.\r\n\r\nIf you’re ready to learn, grow, and be part of something bigger, we’d love to meet you. Apply today and discover the Tri-Win Way!