IT Helpdesk Technician

Fehr & Peers fosters a unique IT culture, prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. We’re looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving problems with others and knows a lot about technology. We provide comprehensive training so that our technicians are able to confidently respond to a wide range of engineering solutions and make sure business operations are running smoothly. Through self‑study, mentoring, certifications, and interactions across the company, this role offers many opportunities for growth and specialization. Responsibilities Provide IT support to multiple office locations both remotely and onsite Demonstrate initiative and always maintain the highest degree of professional conduct as a representative of Corporate Services Install and provide support for software and licensing Work to completion, monitor after actions, and track Helpdesk trouble tickets Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including phones, laptops, desktops, tablets, handheld devices, printers, and peripherals Seek opportunities to improve knowledge, skills, and performance Provide input for and/or document procedures and best practices Perform routine audits of systems and software Take after‑hours calls and provide availability for off‑hours emergencies Regularly travel to our offices nationwide to provide IT support Qualifications 2-3 years of IT help desk or desktop support experience Ability to work both independently with support from other team members on a highly effective and responsive IT team Administrator-level knowledge of Windows 10/11 operating systems Fluency with Microsoft Office Suite and Microsoft 365 Strong understanding of networked PCs and peripherals in a MS Active Directory environment Willingness to learn and apply AI‑assisted tools Excellent communication skills in person, over the phone, via email, and by instant message Strong customer service combined with a positive attitude Patience with and empathy for staff as customers Valid driver’s license and dependable vehicle for work‑related trips with mileage reimbursement Ability to lift 50 pounds Benefit Highlights Medical, Dental, Vision, Life and Disability Insurance 401(k) Plan with matching and profit sharing Flexible Spending Accounts Commuter Benefits Paid Vacation, holidays and sick leave 8 weeks of Paid Parental Leave Mentoring and Career Development programs Research and Development group participation, and more Full information about the benefits we offer can be found by visiting our careers page. EEO Fehr & Peers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in the workplace. We welcome applicants of diverse backgrounds, and hire without regard to race, color, creed, religion, sex, gender identity or expression, sexual orientation, marital or parental status, national origin, ancestry, citizenship, age, disability, genetic information, political affiliation, military service or any other characteristic protected by law. Nondiscrimination Fehr & Peers ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Human Resources. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Placement within the stated pay range will be determined based upon education, experience and qualifications. #J-18808-Ljbffr Fehr & Peers