Data Center Technician - Night Shift, DCC Communities

Data Center TechnicianJoin our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.Key job responsibilities:Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS servicesServing as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractorsPerforming on-call duties and participating in scheduled maintenance and change management activitiesContributing to documentation and process improvement initiatives based on your analysis of operational issuesHelping to interview, train and onboard new team membersPhysical Requirements:Lifting and moving material up to 40 pounds eachWorking in cramped and/or elevated locationsBending, lifting, stretching, and reachingStanding and walking for up to 8+ hours a dayAscending and descending ladders, stairs, and gangways safely and without limitationWork in an industrial environmentWork shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.Essential Requirements:Ability to travel to or commute between data center locations as neededWillingness to temporarily work at alternative sites during training periods or until assigned facility is operationalCandidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.A day in the life:Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolutionShow a strong aptitude for troubleshooting and problem solvingSolve problems at their root and step back to understand the broader contextMaintain service level agreements through the implementation of proactive issue detection and reportingBe biased to act in the absence of direction or supportImprove effectiveness through process innovationYou will be required to work shift work that will include days/nights/weekends/holidays.Basic Qualifications:2+ years of computer/server hardware troubleshooting experience, or experience related IT2+ years of computer layer 1/2 networking (including troubleshooting and repair) experiencePreferred Qualifications:Knowledge of network design, protocols and troubleshootingKnowledge of Linux/Unix AdministrationBachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related rolesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at GA, Covington - 30.91 - 54.18 USD hourly