Lead Software Engineer - CQA and Customer Care

DepartmentPublix Technology DescriptionPublix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.Join the Publix Technology Team as a Lead Software Engineer supporting the CQA and Customer Care business areas. In this role, you will provide technical leadership and hands-on engineering expertise to deliver secure, compliant, and scalable enterprise platforms and integrations. You will collaborate closely with Architecture, Product Owners, Business Systems Analysts, Security, and Quality teams to design, build, and support complex technology solutions across the organization.As a Lead Software Engineer, you will guide technical direction and execution for complex applications and integrations, from design through deployment and operational support. You will perform peer code reviews, lead technical problem resolution, and serve as a subject matter expert within the product portfolio. This role ensures solutions align with architectural standards, security requirements, and long-term maintainability objectives, while supporting new implementations, system modernizations, enhancements to existing platforms, and enterprise-wide integrations.Location: Hybrid (Lakeland, FL) Work Model: Enjoy the best of both worlds—collaborate in person and innovate remotely.Why Join Us?Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions. Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.Your impact:Lead the technical design, development, testing, implementation, and support of complex, enterprise-scale technology solutions with minimal guidanceProvide technical leadership and guidance across multiple teams and platforms, ensuring alignment with architectural standards, security policies, and compliance requirementsServe as the technical expert for assigned systems, providing guidance and resolution for highly complex technical issuesTranslate complex business requirements into scalable, reliable, and maintainable technical solutionsLead and participate in technical design reviews, peer code reviews, and architecture discussions to ensure solution quality and consistencyProvide technical input into solution scope, estimates, dependencies, and risk considerationsEnsure solutions meet performance, reliability, usability, scalability, and total cost of ownership expectationsDevelop and maintain implementation plans, technical documentation, and operational runbooksPartner with Business Systems Analysts, Product Owners, QA Analysts, and stakeholders to define acceptance criteria and support user acceptance testingGuide and mentor software engineers through technical challenges, design decisions, and engineering best practicesDiagnose and resolve complex system issues by identifying root causes and determining appropriate remediation and escalation pathsSupport after-hours implementations and provide on-call support for critical systems as requiredAdvocate for continuous improvement, innovation, and operational excellence across supported platforms#LI-JB1Required QualificationsBachelor’s degree in Computer Science or another analytical discipline, or equivalent experience7+ years of experience analyzing complex business problems and delivering scalable enterprise technology solutions2+ years of experience developing and supporting enterprise applications using C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks2+ years of experience integrating multiple systems using various interface patterns, including APIs, messaging, and file-based integrations2+ years of experience designing and implementing unit and integration testing strategies4+ years of experience supporting production systems and participating in operational support activities2+ years of experience working within Agile and Scrum development environments4+ years of experience mentoring and guiding software engineers while remaining hands-on in complex development effortsExpertise across the full Software Development Life Cycle (SDLC)Extensive experience with SQL Server and enterprise data managementDeep understanding of design patterns and architectural frameworks, including microservices, REST APIs, and service‑oriented architecturesStrong understanding of performance optimization, scalability, resiliency, and operational support in enterprise environmentsStrong analytical, problem-solving, and technical decision-making skillsAbility to provide after-hours and on-call support for assigned systemsPreferred Qualifications9+ years of software engineering experience in a large, distributed enterprise environmentExperience leading technical design and development efforts across multiple teams and platformsExperience designing and implementing API-driven, event-based, and integration-heavy solutions, including messaging and asynchronous processingExperience with event-driven architectures and messaging platforms (e.g., Kafka or equivalent technologies)Experience with cloud platforms and services, including cloud databases, messaging, and integration technologiesExperience with automated testing, test-driven development (TDD), and modern DevOps practicesExperience using CI/CD pipelines and source control platformsExperience extending and integrating commercial or SaaS platforms within an enterprise technology ecosystemExperience developing solutions that support contact center operations, customer interaction platforms, or enterprise service workflowsExperience with AI-enabled platforms and automation capabilities, including:AI-assisted automation and decision supportNatural language processing (NLP) and text analyticsAI-driven classification, routing, or recommendation functionalityExperience designing, configuring, or extending low-code / no-code platforms, including:Power Platform development (Power Apps, Power Automate, Dataverse)Integration of low-code solutions with enterprise systemsFrequency of PayMonthly Minimum Base Pay10,400Maximum Base Pay15,600Potential Annual Pay with Bonus135,200 - 202,800Year End BonusAs a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.Address321 S. Kentucky AveCityLakelandStateFlorida Zip Code33801-5004Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.***Relocation/Household Good Shipment Allowance will NOT be provided.***FacilityLak Publix Technology Hub 1 - B047 Job CategoryPublix Technology Req ID: 37315BRLocation: Lakeland, FL