Operations Support Specialist

Operations Support Specialist

Mavis Tire is looking for a reliable, detail-oriented Store Support Specialist to join our team in White Plains, NY. This role supports key business initiatives by helping gather information, document findings, and work cross-functionally to help contribute to operational improvement.

This is a great opportunity for someone who is professional on the phone, highly organized, and comfortable working in a structured environment. The ideal candidate is observant, accurate, and able to communicate clearly.

What You'll Do:

• Conduct structured outreach and information-gathering activities
• Document findings accurately and thoroughly using internal tools and spreadsheets
• Strategizing and collaborating with Mavis employees on routes, inventory pickup, and job details
• Handling customer concerns and requests for information in an expeditious and professional manner
• Organize results into clear, useful reporting for internal team.
• Support business improvement efforts through high quality documentation and follow-through.

What We're Looking For:

• Strong communication and listening skills
• High attention to detail
• Ability to follow structured processes & guidelines
• Comfortable making outbound calls as part of your daily responsibilities
• Professional, confident, and courteous phone presence
• Strong organizational and time-management skills
• Comfortable using spreadsheets and web-based systems

Preferred Experience:

• Administrative, operations, or dispatching experience
• Retail, service or sales experience
• Experience with Google Sheets, Excel or similar tools

Why Join This Team:

• Full time, steady schedule in an in-office setting
• Opportunity to build experience in operations, reporting, and business support using state-of-the-art tools and resources
• Exposure to cross-functional teams and business processes

Employee Benefits

At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health, dental and vision insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid time off, paid holidays, life insurance, on-the-job training, and opportunities for career growth and advancement.

Mavis is an Equal Opportunity Employer

Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws.