Service Engineer II

Service Engineer II Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.

The Service Engineer II provides technical support for turbine configurations and auxiliary equipment, including rapid resolution of non-conformance reports (NCRs), engineering support requests (ESRs), and field issue evaluations with data collection and root cause analysis. The position involves collaboration with field service and long-term service teams to drive quality improvements, cost reductions, and competitiveness of Mitsubishi Power products and services. As part of the service organization, the role may require non-core hours and evening coordination calls with Japan engineering teams.

• Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
• Provide technical support for field inspections and issue resolution on turbine configurations, generators, and auxiliary equipment with minimal supervision.
• Apply knowledge of turbine configurations, reference drawings, and specifications to support service activities.
• Review field measurements against manufacturing drawings.
• Lead and support root cause analysis and corrective actions using the 8D RCA process.
• Analyze fleet operating data and communicate findings to improve design and reliability.
• Prepare work instructions and recommend process improvements for inspections and service tasks.
• Support outage planning, service product development, and participate in field outages to document conditions and resolve non-conformances.
• Ensure compliance with safety procedures and ISO 9001 standards; report unsafe conditions and support audits.
• Perform peer reviews of engineering deliverables (e.g., NCRs, ESRs, outage reports).
• Utilize service support systems (Windchill, NCR, ESSR, etc.) for issue resolution and documentation.
• Suggest product and service improvements to enhance customer satisfaction.
• Ensure products meet internal and customer requirements.
• Perform other duties as assigned.

• Minimum Bachelor's degree in Engineering from an accredited college or university. 
• Minimum of 3 years of experience in engineering design or service-related experience is required.
• Knowledge of turbine configuration, design, boundary conditions, temperatures, and materials. 
• Ability to read and interpret industry reports, technical journals, specifications, and engineering documentation.
• Ability to prepare technical reports, customer correspondence, and presentations for individuals and groups.
• Ability to perform the calculations needed to satisfy technical job requirements.
• Ability to make sound judgment decisions based on specifications and technical requirements.
• Advanced computer skills, including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, email, word processing, and presentation software.
• Ability to support field outages and collaborate across international teams and time zones.

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Event.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.