Integration Center Tech I

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

An Integration Center Tech I is an entry level technician working with in a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, and asset management. This position reports directly to the Lead Integration Tech and is primarily responsible for basic technical configurations (see job responsibilities for details), kitting, and custom labeling.

Role Description

• Perform system imaging using tools such as Ghost, USB boot, and PXE boot, in accordance with technical procedures and project requirements

• Install and upgrade computer hardware components, including memory, hard drives, and NICs, following manufacturer guidelines and best practices

• Configure software and operating systems on a range of computer and mobile devices, ensuring compatibility and proper setup

• Conduct BIOS configurations and upgrades based on device specifications and update protocols

• Utilize Microsoft Dynamics AX for order tracking, asset check-in/check-out, and accurate asset information recording

• Tag assets and manage asset inventory throughout their lifecycle, maintaining detailed records and supporting asset management processes

• Unpack, pack, and kit hardware and components, preparing equipment for deployment or shipping according to project needs

• Communicate regularly with management to escalate issues, provide status updates, and ensure customer order requirements are met

• Interpret technical instructions, manuals, and troubleshooting guides to resolve issues and support project execution

• Independently acquire new technical skills and adapt to evolving technologies to maintain high levels of competency

Behaviors and Competencies

• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

• Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

• Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.

• Information Gathering: Can demonstrate a willingness to gather necessary information when assigned.

• Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.

• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

• Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

• Skilled in utilizing SharePoint for collaborative projects, document management, and enhancing team productivity - Basic

• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

• Ability to diagnose, address, and resolve technical problems or malfunctions in systems or processes - Basic

• Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Basic

• Ability to efficiently use shipping software from major carriers to manage logistics, track shipments, and handle order fulfillment processes - Basic

• Expertise in configuring, maintaining, and troubleshooting servers, storage solutions, and network infrastructure to ensure optimal performance and reliability - Basic

• Ability to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations. - Basic

Preferred Skills:

• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic

Other Requirements

• Associate degree in Computer Science or a related field, completion of an accredited trade school computer training program, or equivalent relevant work experience required.

• 6 months disassembling and/or assembling computers and configuring Windows operating systems

• Experience installing, configuring, and troubleshooting IT Hardware preferred

• Ability to move or lift up to 50 lbs.

• Ability to stoop, bend, kneel, and squat for extended periods of time

The base salary range for this position is $39,000 - $50,000. The estimated on-target earnings, or OTE, which includes a base salary, are $39,000 - $50,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status