Customer Service Case Administrator

Job Description

Job Description

Description

Roles and Responsibilities:

• Prioritize customer inquiries and solutions through efficient time management and focused attention.

• Assess brand loyalty with an emphasis on achieving total customer satisfaction.

• Inform customers of stance, ensuring it's supported by facts and comprehensive data from relevant parties.

• Employ a full range of negotiation techniques and abilities to achieve a resolution to promote repurchase intent.

• Evaluate requests for customer goodwill individually, ensuring a personalized approach

Daily Tasks:

Review, research, assess, manage and resolve product-related cases in a timely and efficient manner

Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management

Provide customers with company's position based on facts and gathered information from all involved parties

Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.

Accurately capture and document customer information to capture the Voice of the Customer and ensure all coding is accurate and in compliance with requirements

Skills

customer support, Microsoft office, customer service, administration, case management, resolution skills, tier 2 support, tier ii support

Additional Skills & Qualifications

-Proficient in computer systems such as Salesforce and Microsoft Applications (Word, Excel, PowerPoint)

-Powersports technical/mechanical aptitude is a plus

-Knowledge of dealer sales and service operations

Job Type & Location

This is a Contract position based out of Timmonsville, SC.

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Timmonsville,SC.

This position is anticipated to close on Jul 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.