Assistant Manager

Role SummaryYou are a heartbeat away from ship’s captain. As member of the management team, you shape the culture of the restaurant. It will carry your imprint. In the absence of the Restaurant General Manager (RGM), the buck stops with you. Your role is to build the capability of your team, continue running great shifts, and partner with your RGM to make your restaurant stand out from the field. This is a training ground for you because all that you learn here will be taken with you when you become RGM. Savor every experience, lean on your RGM for feedback and coaching, and gain confidence in your leadership of others and the restaurant!Key ResponsibilitiesStep Change ThinkerIs quick to see core issues in complex situationsEnergizes the team by encouraging discussion of “what’s possible” and setting breakthrough targetsKnow How BuilderSeeks continuous feedback from different sources to improve their own performanceExecutes success routines effectivelyCoaches and drives excellence around core operations procedures on each of their shifts (e.g., shift accountability, product projections, Repairs & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls)People GrowerChampions and role models How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within their storeUses technology (e.g., Hiring Zone, Learning Zone) regularly to help the RGM build and retain strong teamsRole models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their teamPartners with the RGM in completing and executing the bench plan processHolds employees accountable by using the Performance management processRecognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough resultsDemonstrates positive energy at all timesAUM (CONTINUED)Key Responsibilities (continued)Action DriverRole models customer mania and demonstrates a passion for winning by execution on the following standards on each of their shifts: CHAMPS, CFF evaluations and projectionsGoes for breakthrough results by partnering with the RGM to analyze the financial performance of their restaurant to understand trends and how their restaurant compares with competitors (strive to be best on block)Partners with RGM to ensure staffing levels are in place to grow top line salesEnsures restaurant plans and marketing initiatives are in place and being implementedIntentionality to LeadFocuses the team on solving problems rather than reacting to themTakes advantage of every opportunity, both formal and informal, to enhance their leadership skillsIs committed to helping others grow and develop in their roleOther Requirements:Arrive at work on timeFlexible schedulingFollows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)Regular access to personal vehicleAble to lift up to 25 lbs and carry up to 30 feetAble to push/pull up to 90 lbs up to 30 feetAble to stand and walk for a majority of work shiftFollows KFC cash handling safety and security proceduresAdheres to KFC and City/State/United States safety requirementsKnowledge of and compliance with KFC’s Human Resources policies and processes