Insurance Agency Customer Service Rep

$40k - $60k

Paula Simmons Country Financial

Job Description
Job Description
Since launching from scratch in 2002, Paula Simmons COUNTRY Financial has grown to serve over 1,600 households with a reputation for excellence, integrity, and precision. We take pride in doing things right the first time and providing personalized insurance solutions with care and expertise. Our small, close-knit team operates like family. Each person plays a critical role, and every contribution is valued. Led by a Hall of Fame agent with a 24-year streak of top honors, our office is a place where high standards meet genuine heart.
We are seeking a dedicated Insurance Customer Service Representative to join our team. This role involves direct client interaction, policy servicing, and supporting office operations with precision and care. Its ideal for someone who wants meaningful work in a respectful, well-run office where their efforts truly matter.
Base salary of $40,000 to $60,000 per year, based on experience
Performance bonuses
Retirement plan
Monday through Friday schedule
Career growth and training under a nationally recognized agent
If you're looking for a place to belong, contribute, and grow. Apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Optimize insurance policies to enhance customer retention
Answer incoming calls and assist clients with questions and service needs
Process policy changes across auto, home, life, commercial, and financial lines
Handle billing inquiries, payments, and late payment follow-up
Maintain office organization, including filing, printing, and light cleaning
Learn and use multiple software programs accurately and efficiently
Requirements
Friendly, clear communicator who can stay calm under pressure
Patient and empathetic, yet confident when handling collections or difficult conversations
Dependable, consistent, and detail-oriented
Willing to learn and grow into more advanced roles
Comfortable with technology and administrative tasks
Positive attitude and professional demeanor
Insurance Agency Experience a plus

Vacancy posted a month ago

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