Senior Deal Desk Analyst

About Achievers Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter. Our commitment to you At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. The opportunity We are seeking a strategic and execution-focused Senior Analyst, Deal Desk to help evolve and mature our Deal Desk function. This is a hands-on individual contributor role that combines day-to-day deal execution with subject matter expertise and functional ownership. You will operate as both a player and a builder—owning deal desk ticket execution and complex deal support while driving process optimization, automation, and scalable improvements. You will partner closely with Sales, Customer Success, Legal, and Finance to structure high-quality deals across land, expand, and renewal motions, directly impacting ARR growth, deal velocity, and long-term customer value. You will enable efficient deal progression while also building the frameworks, guardrails, and processes that create consistency and scale. You will balance strong collaboration and commercial flexibility with clear standards and operational rigor, ensuring deals support both immediate revenue objectives and sustainable growth, while reducing friction in the deal process by improving upfront clarity and enabling stronger deal structuring at the source. Own and execute day-to-day Deal Desk support, including managing deal reviews, pricingrequests, discount approvals, and contract structuring across new business, expansion, andrenewal deals Lead complex and non-standard deals, providing strategic guidance on pricing, licensingmodels, and commercial constructs Partner with Sales and Customer Success to structure competitive, scalable, and compliandeals, acting as a thought partner to drive the right deal outcomes—not simply an approvalstep Provide clear guidance and transparency on pricing, approvals, and deal structures to helpSales and Customer Success navigate trade-offs and drive more efficient deal execution Apply sound judgment to balance sales velocity with pricing integrity, margin protection, andlong-term revenue outcomes Act as the primary liaison between Sales, Legal, and Finance to align on contract terms,approvals, and deal strategy Support commissions processes during monthly and quarterly cycles by contributing tocrediting validation, exception review, and payout accuracy, stepping in during peak periodsor planned absences and applying Deal Desk judgment to ensure consistent, compliantcompensation outcomes. Serve as an escalation point for high-impact or non-standard deals, providing clear and data-driven recommendations Act as a subject matter expert (SME) for deal structuring, pricing strategy, and contractingbest practices across the organization Mentor and support Deal Desk Analysts, sharing subject matter expertise and elevating teamcapability, consistency, and judgment Define and evolve pricing frameworks, discount matrices, approval governance, and dealguardrails Build, document, and standardize Deal Desk processes, playbooks, and operating proceduresto drive consistency, clarity, and scalability Identify and implement opportunities for process optimization, automation, and workflowimprovements to reduce manual effort and increase efficiency Streamline deal approval and contract workflows to accelerate deal cycle times whilemaintaining appropriate controls and compliance Develop reporting and dashboards to track deal performance, discounting trends, andoperational effectiveness Enable Sales and Customer Success teams through training and ongoing guidance onpricing, deal structuring, tools, and processes, empowering teams to structure stronger dealsupfront Foster a culture of continuous improvement, balancing collaboration and responsivenesswith strong operational discipline, accountability, and consistency Experience we feel will set you up for success 6+ years of experience in Deal Desk, Commissions, Sales Operations, or Revenue Operationswithin a B2B SaaS environment Proven ability to operate in a high-volume, hands-on deal environment while contributingstrategically as a subject matter expert Strong expertise in SaaS pricing models, discounting, contract structuring, and deal strategy Experience building, documenting, and optimizing scalable processes and workflows Demonstrated experience driving process improvements and automation initiatives Strong cross-functional collaboration experience with Sales, Customer Success, Legal, Finance, and related stakeholders Proficiency with Salesforce (or equivalent CRM), CLM tools, and workflow/automationsystems Advanced Excel or Google Sheets skills with strong analytical and data interpretationcapabilities Excellent communication and stakeholder management skills, with the ability to influencewithout direct authority Demonstrated ability to balance a collaborative, solution-oriented approach with adherenceto business policies, guardrails, and operational consistency Strong attention to detail and ability to manage competing priorities in a fast-pacedenvironment Why you’ll love working at Achievers We are passionate about disruptive technology that’s rooted in science, research and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! We foster an environment of connection, security, and community. You’ll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture. We’re committed to achieving excellence in everything we do. Our work environment Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard. Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. #J-18808-Ljbffr