Patient Access Representative

Patient Access RepresentativeEPIC experience (required) Prior call center experience or high-volume inbound/outbound call experience Strong communication skills and customer service mindset, ability to independently problem solve and time manage multiple responsibilities in a given day Comfortable working in a fast-paced, phone-heavy environment Experience with medical scheduling, insurance verification or patient registration experience High school diploma or GED Hospital call center background One of Insight Global's largest pediatric health system clients is seeking a Patient Access Representative to support a centralized call center environment. This role plays a critical part in delivering a high-quality patient experience by serving as the first point of contact for patients via inbound and outbound calls. The Patient Access Representative is responsible for scheduling patient appointments, coordinating follow-up visits, and verifying insurance eligibility while accurately collecting and documenting required patient information. This position also provides patients with clear and professional information regarding services, providers, and appointment details, ensuring a seamless access and registration process. In addition to call handling, the role includes general administrative duties related to patient access and registration. A strong phone presence, attention to detail, and professionalism are essential, as representatives are expected to manage a high call volume while maintaining excellent customer service standards. This is a long-term, contract-to-hire opportunity offering strong training, competitive benefits, and growth potential within a respected healthcare organization.