Customer Service Representative

Job Summary

A temp-to-hire opportunity is available for a Call Center Representative, Remote in NJ. This role is ideal for a customer-focused professional who enjoys helping people navigate health care coverage questions, applications, enrollment updates, and related service needs. Candidates who enjoy fast-paced customer support work, clear procedures, ongoing training, and meaningful public-facing service will be well suited for this opportunity.

Key Responsibilities

- Answer incoming calls from consumers, prospective enrollees, and authorized representatives while following all policies, procedures, performance standards, privacy guidelines, and confidentiality requirements.
- Respond to inbound and outbound contacts professionally and accurately across assigned communication channels.
- Track, document, and update all inquiries, applications, enrollment actions, and caller requests using required systems.
- Process health care coverage applications, life event changes, demographic updates, disenrollment requests, and special enrollment period requests.
- Transfer, refer, or escalate callers and issues to the appropriate internal or external resources according to established guidelines.
- Support non-English speaking callers by facilitating translation services and fulfilling requests for materials by mail, email, or download.

Compensation and Benefits

- Pay rate: $18 to $19 per hour.
- MUST have a laptop
- 8 hour Shift will be assigned anywhere between 8am-8pm ET

Required Qualifications and Skills

- Answer and manage high-volume consumer calls in a professional call center environment.
- Process health care coverage applications, eligibility-related information, enrollment updates, and caller requests.
- Accurately document inquiries and service actions in applicable systems.
- Follow established call center procedures, privacy policies, escalation guidelines, and performance standards.

- High School Diploma, GED, or equivalent required.
- Minimum of 6 months of related experience required..
- Strong data entry skills with the ability to enter information accurately while speaking with callers.
- Strong telephone etiquette and the ability to communicate clearly with diverse callers.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to work comfortably in a fast-paced environment with changing caller needs and priorities.
- Ability to maintain confidentiality and follow privacy-related policies and procedures.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.