Customer Service Representative
$20 per hourFull-time
Ricky Heath Plumbing, Heating, Cooling
Hard Work Deserves A Generous Reward. Get Rewarded.
At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:
Responsibilities:
At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:
- A Smaller, More Flexible & Nimble Company
- Competitive Pay & Special Bonuses - Earn up to $20/hr
- Growth Opportunities
- Ongoing Training To Learn Valuable Skills
- Paid Time Off
- Employee Appreciation
Responsibilities:
- Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
- Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
- Follows Customer Care “Call Script” for quality and efficient responses to customers.
- Maintain required daily call counts to meet daily, weekly, and monthly quotas.
- Maintain complete, accurate, and updated information in the customer database.
- Ensure “Club Memberships” are renewed, and preventative maintenance appointments are scheduled for technicians.
- Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
- High School Diploma or GED Required
- Prior call center experience preferred.
- Must be available to work Monday - Saturday from 7 AM-7 PM, rotating days and shifts.
- Basic computer skills including Word, Excel, and any other software used by the company.
- Exceptional interpersonal and communication skills, both written and verbal.
- Geographical knowledge of service area and/or map reading skills.
- Ability to work extended hours, nights, or weekends.
- Competitive individual contributor who also loves to win as a team
- Able to pass a background check, MVR, and a drug test
Vacancy posted 10 days ago
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