Visitor Engagement Lead

Organization: Museum of Contemporary Art Visitor Engagement Leads model and coach best practices to the Gallery Attendant team in creating a positive, warm, welcoming, accessible, and enjoyable experience. Modeling and coaching extends throughout the museum campus including the lobby and galleries by engaging visitors in viewing and discussing works of art while also focusing on art protection. Leads will ensure all opening day tasks are complete before opening. This includes meeting with the front-line staff before opening to take attendance, review the day’s logistics, and ensure GAs comply with VE and MOCA policy. Leads will ensure all closing day tasks are complete before the end of the day. This includes completing the front-of-house report before the end of each shift. During opening hours, Leads run the day-to-day floor logistics for the gallery posts. As exemplary members of the museum’s front-line team, Leads will be responsible for engaging visitors in viewing and discussing works of art while protecting artwork, assisting guests secure tickets, providing wayfinding and hospitality, completing on-site membership sales, and assist security with emergency procedures. Leads ensure all post rotations and staff breaks start on time and follow all local and state laws. Leads will de-escalate upset/confused patrons. Visitor Engagement Leads work with GAs to create an accessible and enjoyable experience in the museum from the moment a visitor purchases a ticket to when they exit the gallery. Leads communicate department policies and museum information to GAs, MOCA staff, and visitors and help GAs with ticketing issues and de-escalate upset patrons. In the absence of Visitor Engagement supervisors, the Visitor Engagement Lead oversees all gallery, box office, and lobby posts. Leads also manage and coordinate front-line staff duties at special events and public programs. Visitor Engagement Leads will provide reception desk coverage and relief. #J-18808-Ljbffr