Medical Assistant II

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The medical assistant is responsible for providing the necessary services to support the physicians and to keep the facility running smoothly. Reporting to the Practice Manager, the medical assistant will be an integral member of the clinical team, working together to provide superior care and service a panel of gastroenterology patients. The medical assistant will be expected to have a global view of the day and support the patient, provider, and other members of the GI team to provide patients with comprehensive/effective visits and complete the tasks of the day as efficiently as possible. Active participation in patient care including rooming patients ; assists with preliminary visit by confirming patient’s full name and date of birth, and documenting current medications and prescriptions that need to be renewed; measures and documents patient vital signs in the electronic medical record ( EPIC); instructs patient how to prepare for the physician, assisting as necessary; anticipates and sets up special equipment and/or supplies needed for the visit; alerts physician when patient is ready and communicates pertinent clinical information; assists patient through check-out process, if applicable, when visit is complete. Coordinate practice activities with physician and team to insure appropriate level and quality of services including maintaining supplies of medications, vaccines, and equipment. Confirms new patient appointments and reviews medication list in advance. Pre Visit responsibilities includes proactive coordination and preparation of outside medical documents and lab results are in Epic, patient’s medical chart. Uploads images and ensures records are available prior to the start of each clinic day. Post Visit responsibilities include following up on labs, imaging and tests are ordered in preparation for next visit. Overall responsibility for the flow of the providers’ patient care sessions. Providing needed information to the front desk staff concerning the work flow in the patient care area and keeping the provider informed of any issues that affect the efficiency of the clinical flow. Accurately uses the EPIC Patient Tracking system and Wait Time Board. Demonstrates a strong sense of shared responsibility to maintain a clean environment by ensuring exam rooms are clean and appropriately stocked with supplies on a daily basis. Demonstrates a strong sense of shared responsibility in maintaining clinical equipment including vital sign machines, scales and Language line video machine. Responsible for contacting Bio-Med for any broken machines that is registered with the Bio-Medical Engineering department. Covers medical assistant shortages in other areas of GI as needed. Promotes patient/customer satisfaction by interacting with patients and coworkers in a professional and courteous manner.

Qualifications Graduate of an accredited Medical Assistant program Associate’s Degree required. Minimum of 2-3 years experience in a medical or healthcare setting, with specific experience in the outpatient/ambulatory care setting. Self-motivator. Requires a high level of empathy, compassion and confidentiality. Ability to take initiative and exercise judgment required. Works well both independently and as part of a team. Good command of the English language, including medical and scientific terminology. Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts. Flexibility and proven ability to handle multiple tasks. Must have the ability to function in a fast-paced environment and manage competing demands effectively. Experience with common PC computer software including Microsoft Word, Excel, and Outlook. Comfortable in a practice environment/culture that promotes ongoing change toward process improvement. Assist with testing as directed by provider. Shared responsibility for orienting all newly hired and temporary Medical Assistants. Ability to travel to offsite practices for coverage, meetings or training. Intermediate to advanced PC skills (MS Office, Windows) required. Prior experience with MGH systems (EPIC, Outlook) helpful but not essential. Prior experience working directly with physicians. Experience in working in a large, complicated organization is a plus. Additional Job Details (if applicable) Additional Job Description

Remote Type Onsite

Work Location 15 Parkman Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $22.75 - $24.94/Hourly

Grade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.