IT Support Engineer - San Francisco

Who Are We?Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.The OpportunityWe’re looking for an IT Support Engineer to be the onsite face of IT in our San Francisco office. You’ll keep Postmanauts productive, from first-day laptop setup to the last-minute meeting room fix, while also owning a slice of our broader IT systems work. This is a great fit if you love hands-on support, want to go deeper on identity, MDM, and automation, and are ready to take on more ownership than an entry-level role.What You’ll DoProvide onsite deskside support for laptops, peripherals, software, and access issues, and serve as the go-to IT contact for employees and leaders in the office.Own the onboarding and offboarding experience in SF: prepare and issue devices, configure workstations, and make sure new hires have access to core tools (Google Workspace, Slack, Zoom, Jira, Confluence, Okta) on day one.Support account lifecycle management, including provisioning, access changes, and deactivation, following our identity and access processes.Manage and troubleshoot our Mac fleet (and some Windows devices) using MDM tools such as Jamf and Intune.Monitor and maintain Zoom-based meeting rooms, resolve AV issues, and coordinate with vendors or AV/Enterprise Engineering on complex ones.Work tickets from our ITSM tool and #it-help, communicate clearly, and meet our SLAs.Manage local inventory and asset tracking: receiving, labeling, issuing, recovering, and securely retiring devices.Support onsite events such as all-hands and leadership meetings with IT/AV setup and testing.Create and maintain knowledge base articles and self-service documentation in Confluence.Identify recurring issues and propose or build small automations and process improvements.Partner with IT teammates across time zones on projects and escalations.About YouExperience: 3-5 years in IT support, help desk, or desktop engineering.Communication and customer service: You’re patient, clear, and friendly with both technical and non-technical colleagues, including senior leaders, in writing and in person.Mac and Windows: You have strong macOS troubleshooting skills, including MDM (Jamf or similar), and a working knowledge of Windows.Curious and organized: You can research a problem, find a solution, and turn it into a well-thought-out, documented process that others can follow.SaaS administration: You have hands-on experience administering SaaS tools (Google Workspace, Slack, Zoom, Atlassian) and an identity provider such as Okta.Nice to HaveWindows and Microsoft 365 administration (Intune, Entra, Azure)Experience supporting Zoom Rooms or similar conference room systemsAI experience, especially chatbots that feed into an ITSM toolExecutive support and/or Apple Genius experienceThe reasonably estimated salary for this role is $110,000- $130,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.What Else?In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.Our ValuesAt Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.Equal OpportunityPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.SummaryLocation: San Francisco, CA, USType: Full time