Technical Support - Mammography Equipment

Position Overview The Spec I, Ntl Tech Support - MG position is intended to provide technical assistance, primarily by telephone and on-site visits, to personnel on all HCUS Mammography (MG) and Women’s Health products. This is the first-level national technical support engineer position in the company. Job Description Responsibilities Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits. Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email. Adheres to a 15-minute response time to returning service calls. Supports the sales and marketing teams with promoting the product(s). Prepares and disseminates information related to MG products to HCUS personnel to improve their ability to perform tasks related to the products. Approves FDA-2579 submissions for MG installations or certified component replacements. Assists with training classes under the direction and support of senior technical support team members. Helps roll out new MG products by participating in installations as needed. Continuously works with the installation team to improve processes and customer experience. Assists with field service work as company needs dictate. Maintains excellent working relationships with HCUS personnel in all departments. Works overtime and odd hours as needed, including at the “last minute.” Travels extensively to customer sites to solve problems as needed. Demonstrates excellent capability for analyzing, evaluating, diagnosing, and resolving extremely complex equipment problems in a minimum period of time. Adheres to and ensures compliance of all safety practices and quality procedures. Promotes both internally to the company and externally, the image and reputation of HCUS. Performs other duties as directed by the Manager, National Technical Support. Complies with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards. Qualifications Experience At least five (5) years of previous experience maintaining and troubleshooting MG equipment at other companies, or at least three (3) years of HCUS Service experience with demonstrated proficiency in MG. Capable of operating all test equipment required to service MG equipment. Educational Requirements Bachelor’s degree from an accredited four-year college—preferably in an electronics‑related discipline—or equivalent experience is required. Special Skills or Other Job Requirements Proficiency in Microsoft Office. Must be able to provide national‑level technical support in MG. Must have strong problem‑solving skills. Soldering proficiency desired. Must have ability to manage and provide support on multiple projects at the same time. Must have strong communication skills. Must have strong computer skills. Must be self‑motivated. Must be willing to travel and work long hours. Must have valid driver’s license with a safe driving record. Significant travel required. Physical Requirements The position requires the ability to perform the following physical demands and/or have the listed capabilities: This position typically works in usual medical, clinical working environments, including sites under construction. The position requires the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death. Standing/Walking – This activity occurs frequently and prolonged/repetitively. Sitting – This activity occurs frequently and prolonged/repetitively, including when driving to customer sites and/or flying. Lifting/Carrying – This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1‑20 lbs., diagnostic test equipment weighing 5‑60 lbs. and replacement components weighing 1‑75 lbs. Pushing/Pulling – This activity occurs rarely and periodically, primarily with the pushing of the 700‑1000 lb. mammography gantries. Bending – This activity occurs occasionally and periodically in the low back, with a variety of tasks. Reaching – This activity occurs rarely and periodically above the shoulders when accessing components and cupboards over the 6‑foot‑high MG machine; occasionally and periodically below shoulder level. Kneeling/Crawling/Crouching – This activity occurs occasionally and periodically, primarily during the wiring process and accessing lower panels of the MG machine. Climbing – This activity occurs rarely and periodically when climbing up to 3 steps of a 6‑foot ladder to access upper panels of the MG machine for diagnostic testing. Balancing – This activity occurs rarely and periodically when standing on the ladder. Twisting – This activity occurs rarely and periodically in the low back during certain tasks. Travel Ability to travel up to 50% may be required based on business need. Salary and Benefits $43.27 - $48.55 hourly (DOE) Medical, Dental, Vision Life Insurance 401k Paid Time Off Company Car COVID‑19 Vaccine Mandate In the event that COVID‑19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID‑19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID‑19 and requires that the successful candidate hired be willing to test for the COVID‑19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io or View phone number on click.appcast.io). Job Locations US‑Remote #J-18808-Ljbffr Fujifilm