Supervisor- New Student Orientation

Responsibilities Provide administrative, office management, and training support to the New Student Orientation and Transition Programs Department, including serving as a leader in providing information regarding the enrollment process, college resources, policies, procedures, and support services. In-person work on campus is an essential function of this position. Welcome students to El Paso Community College (EPCC), acquainting students with academic and campus support services, resources, and educational opportunities while adhering to federal, state, local, and institutional laws, regulations, and policies to comply with the Family Educational Rights and Privacy Act (FERPA). Responsible for developing, coordinating, and leading orientation sessions, campus tours, and student engagement activities on a one-to-one basis in small and large groups. Serve as a knowledgeable resource of all EPCC and New Student Orientation aspects. Address concerns, respond to student questions, and offer suggestions for student success. Serve as College ambassador in and out of the campus, promoting the College's values. Coordinate logistics for event session set-up. Prepare equipment, prepare print materials and proof and edit content, and acquire student merchandise and packets. Develop and manage databases with student records and schedule information sessions. Serve as liaison for division departments regarding the student enrollment process, including Recruitment, Admissions, Financial Aid, Testing, Career Services, and internal and external constituents. Coordinate and supervise outreach endeavors by telephone, email, or text to all students attending orientation sessions. Create and share through social media platforms content to engage with current and potential students following College objectives, policies, and applicable laws. Develop and implement specialized orientation training and workshops for office staff to include customer service, social engagement, college enrollment process, public speaking, presentation skills, soft skills, tour delivery, critical thinking, and college policies and regulations. Assist in evaluating reports, decisions, and outcomes of department services in relation to established goals. Recommend new approaches to improve student impact and efficiency of department and services provided. Provide daily work direction, assignments, training, and supervision of assigned personnel, including orientation, training, performance evaluation, advising, and professional development. Assist the office of Student Leadership and Campus Life when needed and perform other duties as assigned. Required Qualifications Associate’s Degree and four (4) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities. Ability to interpret and apply rules, regulations, policies and procedures. Working knowledge of Family Educational Rights and Privacy Act (FERPA). Effective interpersonal and communication (oral and written) skills. Ability to establish and maintain effective working relationships and interact with students, staff, faculty, leadership, and general public. Experience managing, supervising, training, leading, and guiding personnel. Effective presentation skills and public speaking skills. Ability to effectively use organizational and planning skills with attention to detail and follow-through. Effective time-management and multi-tasking skills, and ability to manage multiple projects simultaneously. Experience developing and maintaining budgets within established constraints and make budget recommendations. Effective customer service, networking, outreach, and team building skills. Effective computer and database skills and knowledge of social media platforms (i.e., Facebook, Twitter, Instagram, YouTube). Special Conditions This is a security-sensitive position as defined under the Texas Education Code, Section 51.215. The successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College's policies and procedures. Physical Requirements While performing the duties of this job, the employee is regularly required to sit, use hands to handle and feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must regularly lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Equal Opportunity Employer The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status. #J-18808-Ljbffr