CSC Customer Service Rep II

Job Summary: Competency checklists completed for both skill sets required at CR1 level: This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Ability to assist in special projects. Core Responsibilities Call Handling & Dispatch: Field incoming public and internal (employee, patient, visitor) phone calls; log, document, and dispatch work requests. Logistics Support: Assist with workflow and task assignments for patient transporters, filling in for level CR 1 staff on any shift when necessary. Facility & Alarm Monitoring: Oversee environmental alarms, CCTV feeds, entrance gates, doors, and parking lot intercoms. Process Improvement: Participate in or lead departmental projects and offer feedback to leadership to streamline shift operations. Key Qualifications & Requirements Required Experience: At least 1 year in an administrative support or customer service role. Technical Proficiency: Proficient in Microsoft Office Suite and capable of managing dispatch/alarm monitoring tools. Soft Skills: conflict resolution, ability to follow verbal/written directives, and comfort operating in a fast-paced, high-stress environment.

salary: $17.99 - $18 per hour
shift: First
work hours: 2 PM - 10:30 PM
education: High School

Responsibilities

Call Handling & Dispatch: Field incoming public and internal (employee, patient, visitor) phone calls; log, document, and dispatch work requests.
Logistics Support: Assist with workflow and task assignments for patient transporters, filling in for level CR 1 staff on any shift when necessary.
Facility & Alarm Monitoring: Oversee environmental alarms, CCTV feeds, entrance gates, doors, and parking lot intercoms.
Process Improvement: Participate in or lead departmental projects and offer feedback to leadership to streamline shift operations.

Skills

• Competency checklists
• dispatch responsibilities
• Monitors environmental alarms

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.