Full-Time Customer Care Professional

Job Description

Job Description

Full-Time Customer Care Professional

Join our dynamic team at Hawkins Chevrolet in beautiful Danville, PA, a leading automotive dealership dedicated to providing exceptional service and unparalleled customer satisfaction. We are seeking a motivated and detail-oriented individual to join our Business Development Center (BDC) as a Customer Care Professional. If you are passionate about the automotive industry, possess excellent organizational and communication skills, and thrive in a fast-paced environment, we want to hear from you!

**Responsibilities:**
- Assist in managing incoming leads through various channels including phone calls, emails, and online inquiries.
- Respond promptly and professionally to customer inquiries, providing accurate information about our products and services.
- Schedule appointments for customers to visit our dealership for test drives, service appointments, or other inquiries.
- Maintain customer databases and update records accurately to ensure effective communication and follow-up.
- Coordinate with sales, service, and other departments to ensure seamless customer experiences.
- Conduct follow-up calls and emails to ensure customer satisfaction and foster long-term relationships.
- Assist in organizing and implementing marketing campaigns and promotional events.
- Perform general administrative tasks such as filing, data entry, and some lite accounting

**Requirements:**
- High school diploma or equivalent; additional education or training in business administration or related field is a plus.
- Proven experience in a customer service or administrative role, preferably in the automotive industry.
- Strong organizational skills with the ability to prioritize tasks and manage time efficiently.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Proficiency in computer skills including MS Office Suite (Word, Excel, Outlook) and experience with CRM software is preferred.
- Exceptional phone etiquette and the ability to handle a high volume of calls with tact and patience.
- Fast and accurate typing skills with attention to detail.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Professional, courteous demeanor appropriate for customer-facing interactions. 

**A valid driver’s license and acceptable driving record are required because this position may occasionally operate dealership or customer vehicles. 

**Benefits:**
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career growth and advancement within the company.
- Training and development programs to enhance skills and knowledge.
- Positive and supportive work environment with a focus on teamwork and employee satisfaction.

**How to Apply:**
If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position. We look forward to reviewing your application!

Hawkins Chevrolet is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Reasonable accommodations are available during the application and employment process.